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GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

File Transfer

85

Facilitator Functions

85

Screen Share

85

Keyboard Mouse Control

85

Audio Conferencing Call in Bridge

85

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

83

GoTo Meeting Reviews

Andrew T M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent for online meetings.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

The firm varies from the approach we take with clients and workers in that it is a wonderful chance to achieve the goals of obtaining information, it is also used to generate remote training procedures. Online meetings, cooperation, training, and the resolution of daily problems that require immediate attention. Meeting face-to-face and providing an actual example of how something is done is far simpler than merely describing in words or assertions that some parties find difficult to envision.

What is your favorite aspect of this product?

Overall it's simple to use and browse through the settings, it is quite simple to locate the choices for updating your user profile, personal settings, and other preferences. Allow the user to add different profiles depending on whether they are a company or personal user. GoToMeeting is highly effective since it incorporates communication rights between several users. Interaction projects with GoToMeeting are quite impressive and image quality with powerful video conference projection is crisp.

What do you dislike most about this product?

GoTo Meeting has assisted me in being more collaborative and communicative with my staff and clients; nevertheless, there are some issues, particularly if the user is utilizing third-party applications. It is difficult, for example, to share your computer's screen, a specific file, or an application. Meeting participants are unable to view the screen that the meeting organizer is sharing. The user must share the desktop in order for other meeting attendees to see the shared files or programs.

What recommendations would you give to someone considering this product?

It's been fantastic to hold online meetings using this platform, and I encourage it to anybody who wants to connect with others and discuss projects or other topics. Recommendation for software developers If the premium version's fees can be cut by roughly 10% it will be far more appealing when compared to the rest of the online meeting platforms.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Niya L.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An amazing platform for business

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

The audio and video quality is pretty good overall. The privacy is among the strong element that the platform provides. Provision of immediate solutions is a key factor to any problem that the user faces. Moreover, the conferences are protected and secure.

What is your favorite aspect of this product?

GoTo Meeting is a reliable source that allows users’ to collaborate with all the stakeholders of the business. It allows the feature of screen sharing that integrates all the participants and make communication clear. Offers free trial that encourages the user to try the app. It is considered more secure. It allows recording feature that save time rather than making extra effort to record the information.

What do you dislike most about this product?

The platform contains les features for the free version. Sometimes, it is difficult to log in due to poor connectivity. The call quality at times drops which is agitating for the users’. The chat option contains less features as well as video effects are uninteresting too.

What recommendations would you give to someone considering this product?

Free version must incorporate more features to satisfy the users’. The login function must be made smooth for protecting user from any difficulty at the time of login. More chat options should be added in addition to creating an attractive theme. Constant up gradation is required in this area.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Altruistic

Mithil P.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A basic product with great security features!

Likeliness to Recommend

6 /10

What differentiates GoTo Meeting from other similar products?

The security features on the platform are much better than competing platforms.

What is your favorite aspect of this product?

I have never experienced the platform dropping like Zoom in between calls :)

What do you dislike most about this product?

The UX and design seem very old school.

What recommendations would you give to someone considering this product?

This is a great basic but more secured product.

Pros

  • Client's Interest First
  • Enables Productivity
  • Trustworthy
  • Transparent

Cons

  • Less Reliable
  • Slower Product Innovation
  • Less Effective Service

Most Popular GoTo Meeting Comparisons

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