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GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

File Transfer

85

Facilitator Functions

85

Screen Share

85

Keyboard Mouse Control

85

Audio Conferencing Call in Bridge

85

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

83

GoTo Meeting Reviews

Trace'McF J.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Solution for virtual communication and collabs.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting's user interface is easy to use, making our distant meetings more productive. Thanks to this incredible tool, we can now hold meetings at any time and in any location. The ability to do only audio or video meetings with excellent quality is a feature that we find very useful.

What is your favorite aspect of this product?

The application's flexibility and user-friendly interface. The processing speed has increased. You can start a meeting with a single click and join it with a single click. And can run scrums, meetings, and chat rooms. The application has screen sharing and control features, allowing for a smooth conference flow. This platform has a high level of safety and security. With a single click, we can mute or lock the entire session.

What do you dislike most about this product?

Many problems happen, and they can only be resolved if you log in again. Breakout groups, for example, should be added as well. If your organization's a larger audience, you won't be able to add more participants. If there were a way for platform PHONE users to have a cleaner connection with less turbulence and disruption, that would be amazing.

What recommendations would you give to someone considering this product?

We saved time, energy, and money by using GoToMeeting instead of going to physical meetings and visits. We can now hold meetings with people worldwide using this platform, and we can do it in a secure setting with the ability to share documents and screen sharing. You can contact the staff if you have any problems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Diksha Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great product with great features

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

Uninterrupted video and audio conferencing Easy to use interface Great features with efficient working of audio video tools

What is your favorite aspect of this product?

Uninterrupted calling User friendly interface

What do you dislike most about this product?

Nothing to dislike, sometimes takes bit more than expected time to download

What recommendations would you give to someone considering this product?

Highly recommended communication application for all the organisations

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Caring

Patrick M. H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful online meeting platform

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting makes it easy to hold and attend meetings online It's also very helpful to have a mobile app in GoToMeeting and GoToMeeting with the ability to provide solutions to meeting room needs. With GoToMeeting you can do more and have screen sharing / drawing meetings together. The tools we often use are for one person to present their screen and another to control the screen. Meeting features include pre-scheduling meetings and having meetings right away document sharing is another great feature of GoToMeeting.

What is your favorite aspect of this product?

It is intended for professional usage and it is simple to use and intuitive, It has several capabilities that aid collaborative work activities, such as taking control of another person's shared screen. Meetings may be simply scheduled or held in real time. It is particularly advantageous that we may record sessions, as one of the primary roles of the staff is user training, the ability to record trainings and distribute them afterwards is quite useful for extending the life of GoToMeeting.

What do you dislike most about this product?

There is a delay in screen sharing if your Internet connection is not at full capacity, especially when the camera is turned on. The number of people that can attend is limited. It's a pity when I get agitated trying to use some of the features only to realize they're not part of my plan. Chat functionality might be enhanced. I'd also add that the sign in/out option can be aggravating, particularly if you use the desktop app and your employer employs shared accounts. You will remain signed in to your account unless you actively sign out.

What recommendations would you give to someone considering this product?

I would recommend installing the app since it allows me to view what's going on on a shared screen even when I can't be in front of a computer. The sound quality over the phone and videoconferencing is generally decent, also customers who don't have the software have told me that they prefer the fact that they don't have to download anything to attend, they may just click a link and get accepted to the webinar right away.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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