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GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

File Transfer

85

Facilitator Functions

85

Screen Share

85

Keyboard Mouse Control

85

Audio Conferencing Call in Bridge

85

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

83

GoTo Meeting Reviews

Joel B.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

GoToMeeting provides a good level of communication

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

It's trustworthy and makes sense, therefore it helps me communicate with people. Personalization has always played a pivotal role, and support here is outstanding. However, I've found that it's benefited me tremendously to take part in discussions and meetings. GoToMeeting has a very polished UI. There has been a lot of effort put into offering interactive support, and it shows.

What is your favorite aspect of this product?

The convenience when having to conference together with a large group of individuals. And when it's absolutely necessary to see the user's screen, screen sharing can help get the job done.

What do you dislike most about this product?

The inefficiency of needing to restart a session in order to invite a guest because of its closure for scheduling purposes (s). It's gotten to the point that scheduling even a single appointment now takes several minutes.

What recommendations would you give to someone considering this product?

Due to the number of people involved and the variety of topics covered, it is essential that everyone be in the same room at the same time.

Pros

  • Efficient Service
  • Saves Time
  • Friendly Negotiation
  • Helps Innovate

Yolanda P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Software de alto rendimiento para reuniones en lín

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

Meetings may be held anywhere, some of the appealing features include the option to mute and disable video when not required. This application is ideal for a quick start-up meeting or even interacting with team members and clients from other countries. Face-to-face communication with customers is critical, and GoToMeeting allows us to do so. It gives a person's name a face. It undoubtedly contributed to the increase in sales. The results were astounding when we completely integrated the GoToMeeting software across all teams.

What is your favorite aspect of this product?

GoToMeeting is a basic program with simple actions. You can talk, mute, videoconference, and record. Users and stakeholders may simply join the call by following a few simple steps. As a result, anyone from anywhere in the globe who wants to join can do so by dialing the international phone number. The user interface is among the best in the business. Once the client is installed, it will be simple to join any meeting. Screen sharing is probably one of GoToMeeting most popular and helpful meeting tools.

What do you dislike most about this product?

To secure connectivity, you must have a steady session. If the internet is down, even for a few minutes, the session must be restarted. The recording option acts strangely. Despite all of the preparations taken to ensure an effective recording, the session concluded without anything being recorded. Chat and participant panels may take up screen space during screen sharing. This will no longer be as beneficial for viewing the whole screen as it was previously. Screen sharing will be disabled or the screen sharing window will be decreased in size. The option to convert a phone call into a video conference would enhance the user experience.

What recommendations would you give to someone considering this product?

Users of GoToMeeting can record meetings and access them later for those who are unable to attend. This guarantees that staff are not required to be online all day and may catch up at their leisure. There are several virtual meeting apps and tools available. I've used GotoMeeting, and it's fantastic. However, I hope the GoToMeeting team will reduce the fee somewhat in order to make it more reasonable. Before making a purchase, I propose that potential customers check out a few setups and identify the characteristics that work best for them.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Damon M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Versatile and efficient platform for meetings.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

For team and customer meetings, we utilize GoToMeeting. It aids in bringing all staff together, especially when they are not in the workplace. It is also used for training and routine evaluations. This GoToMeeting video conferencing program has assisted me in communicating knowledge; I can share my computer screen to show suppliers and other interested parties essential information about the projects I am working on. I can also easily explain some complicated subjects. I may also schedule brief sessions with the data warehouse team to learn how to use business intelligence tools to run specific bespoke reports.

What is your favorite aspect of this product?

The simplicity with which a meeting may be joined through phone or Internet, as well as the ability to control how the meeting is experienced. Users may use the application to switch their camera on or off, mute audio, ask questions or talk in a sidebar window, and see a presentation. I really enjoy their smart assistant function, which aids in the creation of automatic meeting transcripts. This function enables me to grasp previously incomprehensible complicated language during a contact with a supplier or customer.

What do you dislike most about this product?

Because it's a distinct function that isn't effectively integrated, I have a hard time blurring away background noise while I'm on the phone from home. The app continues to have intermittent connection troubles. Many times, audio, video, and presentation tools are delayed. It lacks several sophisticated meeting tools, such as Zoom. The interface and overall attractiveness may be improved as well. Some of my coworkers struggled to comprehend how to utilize it.

What recommendations would you give to someone considering this product?

To translate the meeting minutes into languages other than English, I advise using Google Translate. since GoToMeeting does not provide translation of transcripts for languages other than English. So that you can arrange and start meetings using Google Calendar, use the Google Calendar plugin to sync with the GoToMeeting Scheduler.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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