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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Jogendra S.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

This product is very easy to use.

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

The product service is very good. And you will not face major issues with services.

What is your favorite aspect of this product?

This is great and easy to use so I strongly recommend this because it's a pocket friendly app.

What do you dislike most about this product?

There is nothing to dislike.

What recommendations would you give to someone considering this product?

You can use it for your business and personal use.

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Fair

Dheeraj K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2026

Reliable meeting platform that works well

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The most notable difference is the ease of integration into the Google Workspace suite of tools. I can set up meetings right from my Calendar, attend meetings from my Gmail account and even share documents using Docs and Slides without leaving the application.

What is your favorite aspect of this product?

I really appreciate the fact that it is highly dependable for routine meetings. The joining of calls is easy, and the screen sharing is convenient and the sound and video quality is always top-notch. There are live captions which are useful when one has a poor connection or noise.

What do you dislike most about this product?

The basic functionality is good, but more advanced collaboration options seem somewhat constrained. The whiteboard can use some improvements and the options available while screen sharing are not as extensive as those offered by other providers. There could be better customization options for hosts too.

What recommendations would you give to someone considering this product?

Google Meet is an easy choice if your organization is using Google Workspace since all of its services are integrated. It takes very little effort to get started, and most people can use it without any training at all. If you host many online seminars, it would be wise to compare the two for that purpose.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Saves Time

Syed Saad M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2026

Reliable and secure video conferencing software

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The biggest thing that differentiates Google Meet from similar products is that downloading a software isn't required at all and all features are available on the web version itself. Other similar products usually have limited features on the web version but Google Meet has all features in the web version making it a very easy-to-use and intuitive platform for video conferencing. Another thing that differentiates it is the smooth integration with the Google ecosystem like Gmail and Google Calendar.

What is your favorite aspect of this product?

I really like the AI summary and meeting notes features as they have completely removed the necessity of having a note-taker at all times saving us a lot of time. I also really like the user interface as it is very clean and intuitive even for those not very well versed with technology. Furthermore, the frequent updates with improvements and new features have been very exciting and helpful.

What do you dislike most about this product?

I don't like the fact that it lacks some advanced features like multi-participant screen sharing which are essential in some contexts.

What recommendations would you give to someone considering this product?

I would recommend making the best use of the Google Ecosystem by using Google Meet in tandem with other Google products like Google Calendar and Gmail as it helps save a lot of time and effort.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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