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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Anne K.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Very easy to use for non tech savvy people.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It's very easy to use. It looks aesthetically pleasing.

What is your favorite aspect of this product?

It's so simple to use which is very important to me.

What do you dislike most about this product?

I have to upgrade to Business to really enjoy the full capabilities. But I sincerely understand.

What recommendations would you give to someone considering this product?

Try it out, it's so simple to use and hardly contains bugs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Charges for Enhancements

Nosipho M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

user-friendly video conferencing tool

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

1 It seamlessly integrates with other Google applications like Gmail, Calendar, and Drive, allowing for easy scheduling, joining meetings, and sharing files.   2. Known for its intuitive and user-friendly interface, making it easy for users to join and participate in meetings with minimal effort.   3. Often included as part of Google Workspace subscriptions, making it readily accessible for many users.

What is your favorite aspect of this product?

its seamless integration with other Google Workspace apps.

What do you dislike most about this product?

1. Features like real-time whiteboarding, simultaneous document editing, and breakout rooms are not as robust or intuitive as those offered by some other platforms. 2. Options for customizing the meeting experience, such as virtual backgrounds or advanced layout options, are somewhat limited compared to platforms like Zoom.

What recommendations would you give to someone considering this product?

1. Determine if your primary need is for basic video conferencing and seamless integration with the Google Workspace ecosystem. 2. Utilize the free version of Google Meet to test its features and see if it meets your requirements. 3. Evaluate if the available collaboration features are sufficient for your team's specific needs. 4. If you require advanced features like robust collaboration tools, extensive customization options, or stronger security features, consider exploring alternatives like Zoom, Microsoft Teams, or Cisco Webex.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Atul R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly and reliable product.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

With Google Meet there is seamless integration with other Google products. This makes the whole ecosystem dynamic and useful. It is very easy to join meetings with Google Meet compared to other platforms. Very secure and provides the reliability of Google.

What is your favorite aspect of this product?

My favorite aspect is the integration with the Google ecosystem. This makes Google Meet dynamic and versatile.

What do you dislike most about this product?

The free plan offers only 1 hour of meeting time. This can be a little restrictive.

What recommendations would you give to someone considering this product?

I would highly recommend Google Meet to anyone considering the product. It is easy to use on a laptop, mobile device, or any other device. One can easily have a meeting while traveling or at any time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Meet Comparisons

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