Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Mary A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Efficient for Everyday Meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

You can schedule, join, and even record meetings without jumping between tools

What is your favorite aspect of this product?

It’s the simplicity for me!!! Whether you’re hosting or joining a meeting, it just works without stress

What do you dislike most about this product?

It feels a bit too basic at times, you miss features like built-in polls, whiteboards, or file sharing

What recommendations would you give to someone considering this product?

Google Meet is reliable, fast, and easy to manage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Madeleine A.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Perfect for professional meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

- For me is how seamlessly it works with other Google tools — like Calendar, Gmail, and Docs. - It’s super convenient to hop into a meeting straight from an invite or email, and you don’t need to install anything. - It's clean, easy to use, and perfect for quick meetings without all the extra noise.

What is your favorite aspect of this product?

- Video call quality & audio it is very clear and fast accessible tool - New gemini ai ease of integration makes meets more better and advanced.

What do you dislike most about this product?

Google Meet still feels a bit limited compared to other platforms — like not having advanced collaboration features or more interactive tools built in. Sometimes it just feels too basic when you need to do more than just talk.

What recommendations would you give to someone considering this product?

If you're thinking about using Google Meet, I'd say it's a great choice for simple, quick meetings, especially if you already use other Google tools. It's super easy to set up and join calls, no downloads needed. But if you need more advanced features like whiteboarding, deep collaboration tools, or detailed meeting insights, you might want to pair it with other apps or explore alternatives depending on your workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maureen N.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Google Meet is a great online meeting platform.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

I overall love Google Meet because of its versatile uses and its benefits to my personal work needs. It makes communication accessible virtually and i also love how it connects to my Google Calendar and is all synced on my personal email.

What is your favorite aspect of this product?

My overall experience has been incredible with Google Meet. It is super easy to use and you can use it on the go. It has made it extremely easy to hold regular meeting discussions conveniently from anywhere without the hassle of traveling to meet at a physical point.

What do you dislike most about this product?

Google Meet has really been very easy to use and very reliable. I haven't experienced any major downsides.

What recommendations would you give to someone considering this product?

Google Meet is a great and reliable online meeting tool that offers a very secure channel for meeting conversions.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Google Meet Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171