Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

GRANT T.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Google does not disappoint!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet's ease of use, due to its intuitive features and ability to customize settings for the user.

What is your favorite aspect of this product?

Google Meets is incredibly reliable as a video conferencing option. When all else fails for a video conferencing soluition, Google Meets usually pulls through.

What do you dislike most about this product?

HIPAA compliance is questionable.

What recommendations would you give to someone considering this product?

If you are already familiar and like other Google products, you will certainly like Meets. It provides for effective integration across other Google products.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Diego H.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic real-time meeting product

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The companion mode, transcripts and whiteboards. You can add apps from the marketplace

What is your favorite aspect of this product?

Easy integration with other apps like otter and the host controls

What do you dislike most about this product?

You can't share files in the in-call messages

What recommendations would you give to someone considering this product?

Google Meet allows you to engage in video conferences, share your laptop screen and make audio calls with other teams/users in an easy and simple way.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

Vaishnavi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Nice productivity tool to collaborate and sharing

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

As part of G Suite, Google Meet deeply integrates with other Google services like Calendar, Gmail, and Drive for simplified scheduling and file sharing during calls. This gives Google Meet an advantage with existing G Suite customers. Meet also stands out for supporting up to 250 participants per call along with live streaming capabilities. Its interface is fairly intuitive for those accustomed to Google's simple, minimalist design style. However, Meet has fewer sophisticated meeting moderation tools compared to products like Zoom or Webex. Its free tier only allows 60 minutes per meeting which is more limiting than some competitors.

What is your favorite aspect of this product?

As a frequent Google user, what I most appreciate about Meet is how well it integrates with Google's other services. I can easily start calls through Google Calendar invites and have all relevant meeting documents ready from my Google Drive. The ability to share my screen and stage documents for viewing by all participants is very convenient for walking through presentations or notes. Meet's interface also feels familiar and intuitive due to my experience with other Google products - there's little learning curve. The call quality itself runs smoothly. While more limited features-wise than some rival platforms,

What do you dislike most about this product?

Limited free version - Meet's 60 minute limit on free calls is frustrating compared to more generous competitors. Fewer advanced features - Tools for moderation, breakout rooms, call recording and more lag behind rivals like Zoom and Webex. Maximum call size - 250 participants, while solid, falls short of Zoom's ability to host 500+ on a call. G Suite dependence - Meet is optimized for Google's ecosystem, making it less suitable as a standalone product. Mobile experience - The mobile app lacks some desktop features and can be glitchy or disconnected at times.

What recommendations would you give to someone considering this product?

Try Meet for free first, but be aware of the 60 minute limit on group calls if needing longer meetings. Make sure your team is using G Suite apps like Drive, Docs and Calendar to maximize integration benefits. Don't expect deep integrations with non-Google apps and services if your stack is diverse. Take advantage of real-time captioning and screen sharing, some of Meet's best features. Be prepared to pay for premium tiers if you require recordings, toll-free dial-in or larger meeting sizes. Use Meet's calendar integration to simplify scheduling and joining video calls.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Google Meet Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171