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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Andrick S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Obtaining responses in real time.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms differs from other forms creation platforms because it provides a greater capacity for the storage of images, it also allows unlimited insertion of images in a form that is being created. It is one of the most important differences, since other platforms limit the amount of images that the user can use in the forms. In addition, it also offers better templates for the forms, providing unmatched creativity for the forms that are being created.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is the collection of data in real time, it is fantastic the way in which I can receive data immediately, this platform allows me to receive immediately and in real time all the information that customers place in the forms. In addition, I love the reports that Google Forms creates automatically, they are detailed reports where I can know the number of customers who have accessed the form, which customers have not completed the form and much more.

What do you dislike most about this product?

One of the things that I have not liked about Google Forms is in relation to its free trial. The Google Forms free trial does not provide an effectiveness for the people who use it, since customers can send their responses to a form without having to fill in the required fields, the free version does not have the system that forces customers to complete the entire form to be able to send it, this causes that there is missing information in the requested answers.

What recommendations would you give to someone considering this product?

One of the reasons that encourage me to recommend Google Forms to other companies is that it is very accessible and very easy to use software for creating forms. Other softwares are more complicated to create forms and send them automatically to a contact list, Google Forms is simpler, it allows to collect responses and send automated forms by mail. In addition, the receptivity of the answers is immediate, you do not have to wait long periods of time to get the answers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Dev M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

"The best user friendly forms"

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms provide Submission limitation for the users, custom validation for the particular fields. It has more UI designs for the different forms.

What is your favorite aspect of this product?

Google Forms is the best open source platform in which end-user can create their forms in easy way. It can evaluate quiz and give score based user's performance. End users can use the Google Forms without installing the appllication. It provides best interface for user to create their own template. After submitting the submission user get notification in their mail with the copy of the template.

What do you dislike most about this product?

If the end user has not written the exact answer like it contains spelling mistake or grammatical error than it marked as incorrect answer.

What recommendations would you give to someone considering this product?

It is the best open source forms for gathering information from sources. I highly recommend to use it for time saving and for conducting simplistic surveys.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diego N.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Great solution for small surveys and short tests

Likeliness to Recommend

5 /10

What differentiates Google Forms from other similar products?

It's very reliable due to Google's powerful infrastructure.

What is your favorite aspect of this product?

It1s very easy to use and it does basic graphics and analysis for you as you get input.

What do you dislike most about this product?

As you progress creating your srvey/online test, the slower the interface becomes to a point where, around 50-60 questions in, you are taking a whole minute to copy paste questions into the form.

What recommendations would you give to someone considering this product?

If you are going to do short tests, quick surveys and you are already in the Google Workspace system, go for it. Otherwise, see if other offerings suit you better before committing.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Slower Product Innovation
  • Less Performance Enhancing
  • Commodity Features

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