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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Sabine M.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

An effective and easy way to create surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is functional for all kinds of scenarios. Options for structuring your questions, such as multiple, open-ended, drop-down, etc. If at the moment the user does not have much time to create a survey or form, Google Forms is ideal because it is easy to use, you can quickly choose and structure a survey that suits your needs. Maximum customization. Allows linking with other Google applications, taking all possible advantages of this tool. Images, videos, links, everything is possible when creating the perfect form, it allows you to attach and create everything you need.

What is your favorite aspect of this product?

It is an intuitive tool that allows you to create surveys and collect information in a practical way and above all very fast, best of all is that it is affordable and anyone can use it, it is ideal for the workplace, education, social, among other environments where it allows you to be creative and effective. The forms allow me to conduct research of a specific interest, and in my job role has been very timely, it allows me to reach customers and groups, manage registrations, prepare quick surveys and then allows me to easily analyze response statistics.

What do you dislike most about this product?

Regarding its performance I have nothing to be dissatisfied about, but regarding integrations it can offer more, however I am asking too much since Google Forms is made for everyone and access to this tool is free.

What recommendations would you give to someone considering this product?

I recommend this wonderful Google tool that is available to everyone and with proper management can be very helpful in your work or any field, it may seem a simple software but the truth is that it is a fairly fast and safe way to collect information, survey, enlist assistance in projects and everything you can think of to easily reach people.

Pros

  • Enables Productivity
  • Trustworthy
  • Client's Interest First
  • Reliable

Bahaa Y.

  • Role: Consultant
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

The best product for creating forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is the best solution for creating and sending forms. Its easy to use and you can view and analyze the data you get from the forms easily.

What is your favorite aspect of this product?

My best part is that Google forms makes creating forms easy and simply. It has tons of features and the forms are fully customizable according to your needs.

What do you dislike most about this product?

I dont like the fact that the forms are online all the time which makes the security issue a bit risky.

What recommendations would you give to someone considering this product?

I recommend to use Google Forms for creating forms and im sure that who ever tries it will like it for that reason and you can try creating surveys as well with it but I recommend to try other solutions as well for that use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manuel I.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

gather information quickly and easily

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Personally I have used several applications to create online forms but Google Form has a plus that gives a lot of weight to any work team and is its support and integration with the different applications of Google Workspace, this greatly facilitates the work and optimizes the processes that previously demanded a lot of time to perform.

What is your favorite aspect of this product?

Being intimately linked to Google Sheet I can perform almost instantaneously an analysis of such information directly applying all the functions and graphics that Sheet offers, all this in a transparent way and in real time.

What do you dislike most about this product?

One of the negative aspects of this application is that it does not have predetermined answers that can be weighted and quantified at one's own discretion, which would be ideal for evaluating work and/or study groups.

What recommendations would you give to someone considering this product?

There are currently many ways to acquire information, if we add to that the distance to which our customer focus is located, things become difficult, Google Form facilitates the way to acquire information for analysis and accurate decision making, forms and surveys are shared in a simple way and can be managed from any mobile device with Internet connection.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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