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Google Forms Logo Award Winner Product Badge
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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Michael M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Stable, reliable, affordable

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I honestly don’t know. It’s a pretty standard form creator.the price does stand out as cheaper the other options.

What is your favorite aspect of this product?

The ease and simplicity of use. It’s a very intuitive product and very easy for people of all computer knowledge levels to use. We also like the data collection it just works really slick and it is the export out or put into our CRM.

What do you dislike most about this product?

Their limitations design wise as to how much you can customize it. It doesn’t look as beautiful as some of the other builders do however it makes it up this gap with relatability and cost savings.

What recommendations would you give to someone considering this product?

If you’re looking for a stable, reliable, affordable options is a great choice. If you need super complicated if/then form or require a lot of design customization and a high-end design look this may not be for you.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Includes Product Enhancements
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Vendor Friendly Policies
  • Less Friendly Negotiation

Gustavo A.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A platform to create practical forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I've used Google forms for various purposes. I've used it to answer polls, I've used it as a Briefing form for graphic design projects, among others. I really like it and I don't know other programs that do the same tasks as it, in fact, I was lucky to have found it first.

What is your favorite aspect of this product?

It's definitely the ease. It is very practical, fast and intuitive. I can make a large form in less than 5 minutes.

What do you dislike most about this product?

I have nothing against, no criticism. If I find out, I'll change it here!

What recommendations would you give to someone considering this product?

If you want to make quick and functional searches, choose google forms. It is very easy to use, anyone can do it even if they don't have practice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeff P.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Universal tool with endless features

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is easy for anyone to create different types of forms using the drag-and-drop builder. These different types of survey we have created using Google Forms include surveys, payment forms, contact forms, surveys and more.

What is your favorite aspect of this product?

Once I have selected a template, Google Forms will ask the purpose of creating the form and what it is for. Then it shows predefined questions to edit as per the needs.

What do you dislike most about this product?

It's possible to send email notifications, schedule a close date, and more but these notifications delay to appear at times

What recommendations would you give to someone considering this product?

Google Forms is packed with features and lets users create all types of online forms. You can simply use the drag and drop builder to add and remove fields in the form or create multipage forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Forms Comparisons

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