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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Aarti A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Super easy application!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google forms are super helpful and let the user create surveys, forms, tests, quizzes etc. It has a very simple user interface, so any kind of user can be comfortable while using it. The users do not need to fret about security issues because the entire process is secure and safe.

What is your favorite aspect of this product?

This is a great application to use if you want to download your collected data for further analysis, as it is very easy to import the data into sheets afterwhich you can do whatever analysis you want to. It saves your changes automatically, so the user does not need to worry about losing his work.

What do you dislike most about this product?

There are not any major drawbacks I have experienced while using Google forms. But while printing the responses, many a time there is a chance of not getting it in the appropriate format because of unusual page breaks. Also, it is not very customizable in terms of design and styling.

What recommendations would you give to someone considering this product?

This is definitely a great application for creating forms and surveys. Google sends the creator a basic summary of the responses which is great if a simple analysis is required by the user. It is easy to learn and use and even students can use this application without excessive training.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alejandro Jose O.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Forms that are easy to create and easy to apply

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is related to the visual of google and its narrative, as well as with the graphical interface of gmail, which facilitates the understanding of its options. It is intuitive in creating the questions. And it's easy for users by not requiring registration.

What is your favorite aspect of this product?

the options to autocomplete questions and to recognize the type of question just by typing it. A form can be created very quickly. The statistics of the results are very accurate. And I love that it can be integrated into the body of an email.

What do you dislike most about this product?

It should allow including images in the questions with greater compatibility. They could also refer to kahoot and mentimeter, I think that's where it can point, taking into account the gamification of the software and the interaction with the audience in new ways and in real time. They could also include other ways of visualizing information such as word clouds. Something I don't like is that sometimes the configuration so that external users can use the form becomes more complex. Form settings could be more intuitive.

What recommendations would you give to someone considering this product?

It gives us what we need and allows us to integrate third-party addons in case we need another level of customization.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

RAJ K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Effective tool for Surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The quality of the features available on Google forms and the breadth of features available is what makes it different from others

What is your favorite aspect of this product?

The feature to get the responses filled by the user on the email is awesome because it lets users see what their actual responses were which they had submitted.

What do you dislike most about this product?

The templates could be enhanced as there currently only few available

What recommendations would you give to someone considering this product?

I would say if u need an easy and reliable solution go for it.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

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