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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Leah D.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use for forms and surveys

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is easy to use for creating forms and surveys. You can access simple visualizations of the data and customize the layout and questions. It is possible to add a company logo and also to change privacy settings. The data collection is straightforward and exports easily to Google Spreadsheets, PDF, etc. for viewing and presentation sharing.

What is your favorite aspect of this product?

I like how it is easy to set up different kinds of questions (e.g. multiple choice, long-form answers, checkboxes). It is easy to personalize for the brand (logo, photo, etc.) and intuitive to set up. You can also add other collaborators and view as a test user before sending out. Customers are generally familiar with the product and understand with minimal instructions how to fill out.

What do you dislike most about this product?

I wish there were more customizations available in terms of background and layout and more granular analytics.

What recommendations would you give to someone considering this product?

The price is right! And it's easy to use and intuitive. Really appreciate the ability to add and change questions at any time and view individual or aggregate responses. It also integrates easily with other Google products (Google Drive, etc.) for collaboration in teams.

Pros

  • Inspires Innovation
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Noel E.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Good G-Suite integration, lacks survey features

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It's integration with G-Suite and with Google Sheets are simply the best. If you are already a G-Suite shop, then this is a great product to use.

What is your favorite aspect of this product?

The G-Suite Integration.

What do you dislike most about this product?

It lacks some features you would want from a survey only type of product.

What recommendations would you give to someone considering this product?

If you are not familiar with forms, try it out first before adopting this as your enterprise platform for survey functions. But, it fits a niche with it's many other features and G-Suite integration that many others simply do not have. If your business is looking for a full-featured data survey platform that you will be using daily, then this is probably not the best choice. But, if you are looking at its integrations with Google Sheets or other Google services then it may be your best fit for occasional surveys.

Pros

  • Reliable
  • Includes Product Enhancements
  • Helps Innovate
  • Performance Enhancing

Cons

  • Commodity Features

Tony y.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best product with respect to managing your forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is another successful product from Google that is specific to making, sending and analyzing data that you get from the forms.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is that its so simple to use and anyone can create any type of form and share it with the number of people you want then easily view all the replies whether as a summary or in details.

What do you dislike most about this product?

Being a cloud solution is the only thing I can mention as a dislike, and that is due to security related issues, other than that its a perfect product.

What recommendations would you give to someone considering this product?

I recommend trying the free version of Google Forms and upgrade to benefit from all the features when needed.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Google Forms Comparisons

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