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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Andrew P.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent, Easy to Use Form Generation Product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is integrated with the rest of the Google Suite, which allows collaboration and file sharing via Google Drive. It also is incredibly easy to use and intuitive compared to other similar products.

What is your favorite aspect of this product?

I love how simple it is to generate a form and then share that form to necessary people. It also is very easy to examine the data from respondents to the form in both collective and individual responses.

What do you dislike most about this product?

The only drawback I've seen is that you only have a limited set of options for the aesthetic look of the form, but that hasn't been a hinderance to us using it effectively.

What recommendations would you give to someone considering this product?

I highly recommend Google Forms for any type of survey application. It's very easy to use and create forms in, and has been used many times by our teams to survey and gather information for key decision that we've needed to make.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Amol W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic product,with lots of features,easy use.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Event feedback form. Order form. Job application Time-off request Work request Customer feedback survey

What is your favorite aspect of this product?

Insert Google Forms Multiple Pages.Receive Notification for Submissions.

What do you dislike most about this product?

Basic reporting and analytics.

What recommendations would you give to someone considering this product?

Go ahead with the product as it has lots of feature and easy to use. Create unlimited forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Avi P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Solid addition to their suite of tools

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google forms is already included in your cost of using g-suite, which makes it practically free (as an add-on)

What is your favorite aspect of this product?

I like the simplicity and integration with google sheets

What do you dislike most about this product?

No good way to do more expansive customizations unfortunately

What recommendations would you give to someone considering this product?

always try before you buy!

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Commodity Features
  • Leverages Incumbent Status

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