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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

81

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of Data Integration

83

Ease of IT Administration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Robert P.

  • Role: Finance
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Great tool for surveys!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I think it's very convenient that it sits in the same warehouse as Gsheets and other Google applications.

What is your favorite aspect of this product?

I think the timestamps and the options for graphics once responses are recorded is a very nice part of the application!

What do you dislike most about this product?

I think that the fact that the responses are recorded only in Gsheets is kind of a limitation. I think having a way to export it in other formats would be helpful!

What recommendations would you give to someone considering this product?

If you want to do an easy survey that everyone understands, use Google Forms!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Michael S.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Like all Google products, this is simple and works

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It is part of the Google suite, so it is very easy to learn to use and integrates with all of the other work I do with Google products.

What is your favorite aspect of this product?

Customization with extreme ease

What do you dislike most about this product?

Not a personal turn off, but it doesn't offer the most complex customization options.

What recommendations would you give to someone considering this product?

It is a great way to collect data and forms that nearly any user can figure out easily.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sahil K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Best Form builder software which is easy to use !

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Form is very user friendly and anyone can use it. Google Form is customizable as per our needs. It also offers various number of question formats which other products do not offer.

What is your favorite aspect of this product?

The favorite aspect about Google Forms is that it has lots of ready to use templates.

What do you dislike most about this product?

I think Google Form should add Timer to their forms. It is very helpful for someone who is creating a quiz on Google Forms.

What recommendations would you give to someone considering this product?

I will recommend Google Form over any other product as it is very easy to use and it can be customized as per our needs.

Pros

  • Performance Enhancing
  • Trustworthy
  • Effective Service
  • Inspires Innovation

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