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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Lokesh K.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Making life easy with simplifying data collection

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is a free, easy-to-use, and versatile form builder that integrates with other Google products

What is your favorite aspect of this product?

Easy to use is best feature of this product.

What do you dislike most about this product?

Nothing to dislike as of now

What recommendations would you give to someone considering this product?

It makes life easy to providing mechanism to collect data easily.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Saves Time

Lucas M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product- very easy to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Very easy to use - straightforward

What is your favorite aspect of this product?

Its as simple as it can be or as complicated as you want to make it. it has everything you need

What do you dislike most about this product?

cant think of anything, really

What recommendations would you give to someone considering this product?

Definitely use this over any other survey software

Christina R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Works very well to reach objectives, easy to use

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It was very easy to teach myself and my team how to use it. It fits the box for what is needed from a survey platform, and very easy to visualize and measure results.

What is your favorite aspect of this product?

I like that multiple media formats can be used (gifs, images, videos). It gave us capabilities to make our surveys fun and interesting, which increased our response ratios.

What do you dislike most about this product?

It lacks customization in a way that it's quite obvious that it's google forms. When I saw it in my organization and elsewhere it's quite obvious. Although, in some cases this can be a good thing.

What recommendations would you give to someone considering this product?

A little more white labeling and customization can allow organizations to use it in a way that you can't tell that a third party is being used. It would be great to have additional templates that can match the theme of your website.

Pros

  • Trustworthy
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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