Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Forms won the following awards in the Online Forms category

Filter By

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Tshinanne Angel M.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It’s very relatable and efficient

What is your favorite aspect of this product?

It’s anonymous

What do you dislike most about this product?

There is nothing

What recommendations would you give to someone considering this product?

Use the product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karan M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Simple, customization options and effective.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is different from similar tools because of its intuitive design, which makes it available to non-technical users. Moreover, it's free and ideal for people or small groups seeking a low-cost alternative. The tool easily connects with Google Workspace apps like Sheets, Docs, and Drive to streamline data handling and collaborative efforts. Its real-time collaboration allows users to collaborate and edit the same form simultaneously, making it more of a teamwork application. Google Forms offers cross-device compatibility for any device with internet access, so flexibility and convenience are assured.

What is your favorite aspect of this product?

Google Forms' greatest aspect is how it works with other Google Workspace tools like Google Sheets and Drive. It is such a handy way to collect, organize, and analyze data. It allows collaborative real-time work by multiple users in a form, thereby enhancing teamwork and saving time on large projects. Furthermore, the simplicity involved in using the app and its presence across a multitude of devices does make it better.

What do you dislike most about this product?

Google Forms appears to me to have few options for customizing the design and layout of the forms. Yes, it offers some basic themes and color schemes, but not so much flexibility as to create really personalized or branded forms. This can be a great drawback in professional or business applications. Other sophisticated features like conditional logic and data visualization are also fairly rudimentary compared to other form-building tools requiring a level of complexity.

What recommendations would you give to someone considering this product?

For quick and straightforward surveys, polls, or data collection exercises, Google Forms would be highly useful. Its simple attitude makes it a perfect choice for those who are looking for a seamless way to integrate other Google Workspace tools into tasks, such as Sheets and Drive. You, however, may want to explore other tools or integrations if your needs involve advanced customization, integrated logic, or branded visuals on forms. To help narrow your choice further, it is important to define the requirements of your project to determine if Google Forms makes a good fit.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Branko J.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Great ease of use, effective results!

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It's simple, free, and integrates seamlessly with other Google tools.

What is your favorite aspect of this product?

It's easy to use and works well with other Google apps.

What do you dislike most about this product?

Limited customization options for form design and themes.

What recommendations would you give to someone considering this product?

Great for simple surveys or quizzes, but explore alternatives if you need advanced data-skewing features.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Cons

  • Slower Product Innovation

Most Popular Google Forms Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171