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Google Forms Logo Award Winner Product Badge
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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Seth S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Google Forms is simple, powerful, and versatile.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Unlike many competitors, Google Forms offers unlimited responses and features at no cost, making it accessible to everyone.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is its ease of use and accessibility. It allows anyone to create surveys, quizzes, and feedback forms effortlessly, without needing technical skills. The real-time response tracking and auto-generated analytics make data collection and analysis smooth. Plus, it's completely free with unlimited responses, making it one of the best form-building tools available.

What do you dislike most about this product?

One thing that could be improved in Google Forms is its lack of advanced reporting. While the built-in analytics are useful, they are fairly basic compared to more specialized form tools. For example, you can’t fully customize charts or create detailed reports directly within the platform. Additionally, design options are somewhat limited, so the forms often look simple and don’t offer much branding potential without external customizations

What recommendations would you give to someone considering this product?

Google Forms is perfect for basic surveys, feedback forms, and quizzes. If your needs are more complex, explore other tools, but Google Forms is great for quick and easy solutions.

Pros

  • Effective Service
  • Saves Time
  • Fair
  • Altruistic

Oluwatobi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product, quick to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Its simplicity and ease of use and its ability to be integrated with other softwares

What is your favorite aspect of this product?

Its simplicity and ease of use.

What do you dislike most about this product?

No payment receival capability - we have to create our own full payment method and add to the Google forms.

What recommendations would you give to someone considering this product?

Go for it - if all you need is a survey or simple data collection capability.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Taiwo A.

  • Role: Operations
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2025

Affordable to access and user friendly

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It’s uniqueness and user friendly

What is your favorite aspect of this product?

Creating google form for the exact purpose of action and informations needed

What do you dislike most about this product?

No limitation as of present time

What recommendations would you give to someone considering this product?

Easy to access and a very good product to collect raw data

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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