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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Doreen N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Advanced Customization.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

User-Friendly Interface Intuitive Design: Google Forms is known for its simple, easy-to-use interface. Even users with no prior experience in form creation can quickly design forms, quizzes, and surveys without needing technical knowledge or coding skills.

What is your favorite aspect of this product?

Google Forms' integration with Excel for real-time data collection and analysis and the easy to use generation of html code to embed on website.

What do you dislike most about this product?

Google Forms' biggest limitation is its lack of advanced customization and conditional logic. The form design options are basic, and reporting features are some how limited. It doesn't offer detailed analytics or flexibility for complex surveys, which makes it less suitable for high-end research.

What recommendations would you give to someone considering this product?

Proven to be a reliable way to collect data from users via surveys and online forms.

Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Altruistic

Nsubuga G.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

survey tool for everyone to try out

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

google forms are so easy for data collections and it has already forms and templates to use to suite your survey needs

What is your favorite aspect of this product?

ability to generate report as soon as the data is sentin makes it better and time saving

What do you dislike most about this product?

Collecting data needs all respondents to have internet connections before submission is done this makes it expensive if the survey takes long

What recommendations would you give to someone considering this product?

sure, i recommend google form for online survey and data collections at all levels since its has privacy for data collected can be stored without other accessing it

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Fyne S.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Simple and efficient

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Not complicated.

What is your favorite aspect of this product?

New users do not have any issues learning how to use the product.

What do you dislike most about this product?

I do not dislike anything about the product.

What recommendations would you give to someone considering this product?

This product is great and can give you the result you need.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

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