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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Mohd R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Fast, easy and reliable tool for Data Collection.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Form is very approachable, works in real time and connects easily to other Google tools, such as Sheets and Drive. Easy to build, share, and analyze the forms and surveys required no technical understanding. It is useful for personal and professional usage.

What is your favorite aspect of this product?

I love Google forms, especially how easily it synchronizes with Google Sheets to allow me to access well-organized sets of responses. It saves so much time and makes it very easy to analyze or manipulate the data. The fact that it is easy to use, and that there are many questions types and themes to choose from only enhances the appeal. Also, collaborating in real-time with others makes it convenient for my work as team project or collecting feedback from multiple participants is seamless.

What do you dislike most about this product?

What I dislike about Google Forms is that it can be limited when it comes to customization - especially when it comes to design. We can switch the theme, but the general appearance of the form is rather rudimentary and doesn't give you much room for making it impressive, There could be some more customization options available for the look and feel of the form.

What recommendations would you give to someone considering this product?

If you are considering Google Forms, I would recommend using it for simple surveys, feedbacks or event registrations. It is quick to set up and easy to share. However, if you need advanced customization or more sophisticated analytics, you should look into other tools. But for most everyday uses, Google Forms does the job perfectly.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Mukul D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Quick, easy and reliable tool for creating surveys

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms is simple to use while still offering all the essential features like question logic, real-time response tracking, and automatic integration with Google Sheets, which saves a lot of time and makes data handling effortless.

What is your favorite aspect of this product?

My favorite aspect of google forms is how fast and easy it is to create a form, share it with others and start collecting responses instantly without needing any technical skills or extra setup.

What do you dislike most about this product?

What I dislike most about Google Forms. is that the design and customizations options are quiet limited so all forms tend to look very similar and it's hard to make them match your brand or look more visually appealing.

What recommendations would you give to someone considering this product?

Its a great choice for quick surveys, quizzes, or registrations, especially if you want something that's easy to set up and works well with other google tools, but just be prepared for limited design flexibilty if you are aiming for more polished or branded look.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Vignesh S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Simple, Powerful, and Extremely Reliable

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms stands out from other similar products due to its seamless integration with the Google Workspace ecosystem, allowing users to easily collaborate in real time, automatically collect responses in Google Sheets, and access forms from any device. Its intuitive interface makes it simple to create forms, quizzes, and surveys without needing technical expertise. Additionally, it's completely free to use with generous features, including basic analytics, customization options, and support for conditional logic.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is its seamless integration with Google Sheets, which makes it incredibly easy to collect, organize, and analyze responses in real time. This feature streamlines data management and allows for efficient decision-making without the need for manual data entry.

What do you dislike most about this product?

What I dislike most about Google Forms is its limited customization and design options. While it offers some basic themes and colors, there’s not much flexibility for branding or creating visually engaging forms compared to other tools. This can be a drawback when trying to create a more professional or personalized experience.

What recommendations would you give to someone considering this product?

If you're considering using Google Forms, I highly recommend it for its simplicity, reliability, and strong integration with other Google Workspace tools. It's perfect for quickly creating surveys, quizzes, or registration forms, especially if you're already using Google services. However, if you need advanced design customization, complex logic, or branding options, you might want to explore add-ons or pair it with other tools. Overall, it’s an excellent choice for most basic to moderately complex form needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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