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Google Forms Logo Award Winner Product Badge
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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

linda D.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Clean and User-Friendly, but Could Use More Flexi

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms stands out for how easy it is to use and share, especially if you're already in the Google ecosystem. It's free, lightweight, and links seamlessly with Sheets for instant data tracking—no learning curve required.

What is your favorite aspect of this product?

I love how quick it is to create and share a form. Whether it’s a survey, feedback form, or RSVP, you can build something functional in minutes and instantly start collecting responses.

What do you dislike most about this product?

What I dislike most is the limited design flexibility. The forms all tend to look the same, and there’s not much room for customisation if you want something more visually engaging or branded.

What recommendations would you give to someone considering this product?

If you need a quick and easy way to collect information, especially for internal use, Google Forms is perfect. Just don’t expect fancy designs or advanced features. Keep it simple, and it works great.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pious B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Simple and Effective for Basic Surveys,

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is simple to use, free with Google Workspace, and offers easy sharing and real-time response collection.

What is your favorite aspect of this product?

Its ease of creating and sharing surveys quickly.

What do you dislike most about this product?

Limited customization and design options.

What recommendations would you give to someone considering this product?

Use it for simple surveys and quick data collection, but consider other tools if you need advanced features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Halimat O.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Simple, Fast, and Great for Collecting Responses

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

What makes Google Forms different from other similar tools is how simple and fast it is to use. You can create a form, quiz, or survey in just a few minutes, and it automatically saves everything to your Google Drive.

What is your favorite aspect of this product?

My favourite aspect of Google Forms is how quick and easy it is to create and share forms or surveys. You can build something simple or detailed in just a few minutes, and the responses come in automatically, organized neatly in one place.

What do you dislike most about this product?

What I dislike most about Google Forms is the limited design and formatting options. You can’t change fonts, layout styles, or format text (like bold or italics) within questions or answers, which can make forms look plain or hard to highlight important parts.

What recommendations would you give to someone considering this product?

II would say, it's a great tool for creating surveys, quizzes, or data collection forms quickly and easily. It's especially helpful if you're already using other Google tools like Drive or Sheets, since everything connects smoothly.

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Transparent

Most Popular Google Forms Comparisons

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