
What is Google Forms?
Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Forms?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Data Analysis and Survey Function
Security
State Transformation
Drag and Drop Design
Workflow Automation
Version Management
Field Configuration and Customization
Electronic Signatures
APIs and Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Quality of Features
Ease of Customization
Availability and Quality of Training
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Google Forms Reviews
Amal D.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2025
Question logic for smarter surveys
Likeliness to Recommend
What differentiates Google Forms from other similar products?
I work in marketing for a 25-person company. i made a customer feedback survey that changes based on people's answers. for example, if they say they were "unhappy" with the product, the form shows them a new section with more questions about why.
What is your favorite aspect of this product?
This is called conditional logic, and it's very powerful. it makes the survey feel smarter and more relevant to each person. it means we don't have to ask everyone questions that don't apply to them.
What do you dislike most about this product?
Setting up the logic can be a bit confusing. you have to be very careful to make sure you are sending people to the right section, or your form will be a broken mess. it takes some practice.
What recommendations would you give to someone considering this product?
If you want to create more advanced and personalized surveys, learning how to use question logic is a game-changer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Effective Service

Venkat R.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Jul 2025
reliable for internal use
Likeliness to Recommend
What differentiates Google Forms from other similar products?
part of google ecosystem ensuring easy sharing and real time updates.
What is your favorite aspect of this product?
user friendly drag and drop builder. autosave ensures no progress is lost
What do you dislike most about this product?
basic design options. not great for long form surveys
What recommendations would you give to someone considering this product?
would recommend for internal team feedback
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Deepak G.
- Role: Finance
- Industry: Shipping
- Involvement: End User of Application
Submitted Jun 2025
Great for Quick Data Collection
Likeliness to Recommend
What differentiates Google Forms from other similar products?
Google Forms stands out for its simplicity and ease of use. It integrates smoothly with other Google tools like Sheets for easy data analysis. Real-time collaboration makes form creation quick and efficient. Best of all, it's free and accessible to anyone with a Google account.
What is your favorite aspect of this product?
My favorite aspect of Google Forms is how easy it is to create and share forms quickly. The real-time response tracking and automatic data collection in Google Sheets make it incredibly efficient for surveys, quizzes, and feedback.
What do you dislike most about this product?
There's nothing I particularly dislike about this product.
What recommendations would you give to someone considering this product?
It's easy to use, reliable, and great for collecting responses quickly definitely worth trying if you need simple form-building and data collection
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing