Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Forms won the following awards in the Online Forms category

Filter By

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Amal D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Question logic for smarter surveys

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I work in marketing for a 25-person company. i made a customer feedback survey that changes based on people's answers. for example, if they say they were "unhappy" with the product, the form shows them a new section with more questions about why.

What is your favorite aspect of this product?

This is called conditional logic, and it's very powerful. it makes the survey feel smarter and more relevant to each person. it means we don't have to ask everyone questions that don't apply to them.

What do you dislike most about this product?

Setting up the logic can be a bit confusing. you have to be very careful to make sure you are sending people to the right section, or your form will be a broken mess. it takes some practice.

What recommendations would you give to someone considering this product?

If you want to create more advanced and personalized surveys, learning how to use question logic is a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Less Effective Service

Venkat R.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

reliable for internal use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

part of google ecosystem ensuring easy sharing and real time updates.

What is your favorite aspect of this product?

user friendly drag and drop builder. autosave ensures no progress is lost

What do you dislike most about this product?

basic design options. not great for long form surveys

What recommendations would you give to someone considering this product?

would recommend for internal team feedback

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Deepak G.

  • Role: Finance
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Great for Quick Data Collection

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms stands out for its simplicity and ease of use. It integrates smoothly with other Google tools like Sheets for easy data analysis. Real-time collaboration makes form creation quick and efficient. Best of all, it's free and accessible to anyone with a Google account.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is how easy it is to create and share forms quickly. The real-time response tracking and automatic data collection in Google Sheets make it incredibly efficient for surveys, quizzes, and feedback.

What do you dislike most about this product?

There's nothing I particularly dislike about this product.

What recommendations would you give to someone considering this product?

It's easy to use, reliable, and great for collecting responses quickly definitely worth trying if you need simple form-building and data collection

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Forms Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171