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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Rasheeqa N.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Templates help me get started

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

I'm an office manager and i have to create forms all the time for different things. I love the template gallery in google forms. There are templates for party invitations, t-shirt sign-ups, and job applications.

What is your favorite aspect of this product?

I don't have to start from a blank page. I can just pick a template that's close to what i need and then customize it. It saves me a lot of time and gives me good ideas for what questions to ask.

What do you dislike most about this product?

There are not that many templates. I'd love to see a much bigger library with more designs and for more specific use cases. After a while, you've seen them all.

What recommendations would you give to someone considering this product?

If you're not sure where to start, the template gallery is a great first stop.

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Fair

Cons

  • Vendor's Interest First

Shruti V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

add-ons for extra features.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

i use google forms a lot for my business, and sometimes i need it to do more. i use add-ons from the marketplace to add new features. for example, i have an add-on that sends a nicely formatted email to people after they fill out the form.

What is your favorite aspect of this product?

add-ons can make forms so much more powerful. they can connect to other services and automate tasks. it's a great way to extend the functionality.

What do you dislike most about this product?

the add-ons are made by third-party developers, so some of them can be buggy or might stop working. you have to be careful which ones you install and trust with your data.

What recommendations would you give to someone considering this product?

if you find yourself wishing forms could do something it can't, you should definitely check the add-on marketplace.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Jonathan P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Sharing a form is super easy

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

I'm a student in a group of 4. we had to create a survey and get 100 responses. google forms makes it so easy to share. you can get a short link, send it directly by email, or even get html code to put it on a website.

What is your favorite aspect of this product?

We just posted the link in our social media and sent it to all our friends. it was so simple to distribute and start getting responses right away.

What do you dislike most about this product?

I wish there were more built-in tools to help you get respondents. it just gives you a link, but you have to do all the work of finding people to fill it out.

What recommendations would you give to someone considering this product?

For students or anyone who just needs a simple way to get a survey out into the world, it couldn't be easier.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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