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Google Forms Logo Award Winner Product Badge
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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Vinod S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Collecting testimonials is so easy now

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Asking for testimonials via email feels awkward. Sending a form makes it more formal and easier for clients to answer on their own time.

What is your favorite aspect of this product?

I have a standard form i send to clients after a project is finished. It asks for their feedback and a testimonial. All the great feedback is collected in one place for me to use on my website.

What do you dislike most about this product?

I wish i could customize the thank you page more after someone submits the form.

What recommendations would you give to someone considering this product?

If you are a freelancer, use this to systematically collect client testimonials.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

Cons

  • Less Generous

Shefali N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

"From essay to survey"

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is more reliable and trustworthy also a lot of features that save times and energy.

What is your favorite aspect of this product?

My favourite aspect is its wide range of templates and their use friendly interface.

What do you dislike most about this product?

For my opinion Google has to focus more on enhancing performance and efficiency with adding new features and customisation.

What recommendations would you give to someone considering this product?

It's good to use for day to day activities related to creating form or if you are doing some survery it helps to make different questionnaire with some unique features like automatically results change into Excel spreadsheet.👍

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Oluwasanmi J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Simple and Reliable, but Lacks Advanced Features

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms stands out by effortlessly connecting with tools like Google Sheets, Drive, and Gmail, enabling smooth data collection and collaboration.

What is your favorite aspect of this product?

It instantly syncs form responses to spreadsheets, making data analysis and tracking effortless.

What do you dislike most about this product?

I actually dislike the lack of advanced features like conditional logic, electronic signatures, and workflow automation.

What recommendations would you give to someone considering this product?

I recommend using Google Forms if you need a simple, free, and reliable tool for collecting data, conducting surveys, or managing basic registrations.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

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