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Google Forms Logo Award Winner Product Badge
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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Vikas B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

collecting files with the file upload question

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

i organized a small online conference. i needed to collect the presentation slides from all 12 of our speakers. i made a google form with a "file upload" question.

What is your favorite aspect of this product?

it was so easy. the speakers could just upload their powerpoint file directly to my form. all the files were automatically organized into a folder in my google drive. it saved me so much time chasing people over email.

What do you dislike most about this product?

the total size limit of all uploaded files can be a problem. if you have a lot of people uploading big files, you can run out of space on the form quickly.

What recommendations would you give to someone considering this product?

if you ever need to collect files from a group of people, this is the most organized way to do it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Over Delivered
  • Reliable

Cons

  • Less Inspiring
  • Wastes Time

Michael B.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Real insights and feedback from customers.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

We use this tool when we want to get exact feedback from our clients regarding our products. We create customer satisfaction surveys to collect data hence able to make data-driven decisions.

What is your favorite aspect of this product?

Completely free while using Google account. Intuitive interface, drag-and-drop.

What do you dislike most about this product?

Its a free and easy-to-use tool. No dislike.

What recommendations would you give to someone considering this product?

If you need a tool that will get you honest feedback about your business products from your customers consider Google Forms.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aishwarya S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Effortless Data Collection with Great Integration

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms stands out due to its seamless integration with Google Workspace, zero cost, ease of use, and real-time collaboration through Google Sheets. It’s ideal for fast deployment, especially for professionals who don’t need complex form logic or heavy branding.

What is your favorite aspect of this product?

Its simplicity and time-saving workflow. I can build, deploy, and analyze forms within minutes. Real-time data sync with Google Sheets is extremely valuable for survey analysis.

What do you dislike most about this product?

The limited conditional logic, lack of deep customization, and absence of advanced reporting features reduce its suitability for complex research or enterprise-grade surveys.

What recommendations would you give to someone considering this product?

If you need a lightweight, intuitive, and free tool for quick surveys, Google Forms is a strong choice. For deeper survey logic or design flexibility, pair it with other analytics tools or consider alternatives like Typeform or Zoho Survey.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Forms Comparisons

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