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Google Forms Logo Award Winner Product Badge
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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

Mobility

85

Data Analysis and Survey Function

84

Security

83

State Transformation

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

Electronic Signatures

81

APIs and Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Megha M.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use and free

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Ease of use is great. It's very simple

What is your favorite aspect of this product?

Simple interface

What do you dislike most about this product?

They can add more features like Jotform

What recommendations would you give to someone considering this product?

It's a good platform for beginners specifically

Pros

  • Performance Enhancing
  • Effective Service
  • Security Protects
  • Continually Improving Product

Piyush P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Simple Tool for Surveys and Data Collection

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The main difference is simplicity and free availability. Anyone with Gmail can create a form in few minutes. Integration with Google Sheets also makes it easy for analysis.

What is your favorite aspect of this product?

Very simple interface, no training needed. Free with Google account. Responses directly link with Google Sheets.

What do you dislike most about this product?

Customization options are limited compared to paid survey tools. Design themes are very basic.

What recommendations would you give to someone considering this product?

My suggestion is to use Google Forms for simple surveys, feedback, registrations and internal use. For advanced analytics or branding, you may need premium tools.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Caring
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2025

Easy to use, rich with features!

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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