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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2066 Reviews Write a Review

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Acts with Integrity

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Martha A.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Very secure,reliable and effective file manager.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

One of the things I like most about Google Cloud Drive Enterprise is security. Google Cloud Drive Enterprise is a cloud based software that provides high security for your sensitive files. It has made it easy for me and my colleagues to collaborate easily and effectively on files.

What is your favorite aspect of this product?

To all prospective customers considering Google Cloud Drive Enterprise for file management, i urge them to consider it since it is a very secure application for file management. It is easy, simple and fast to install, set up and get started. Additionally, even if you are a new user of Google Cloud Drive Enterprise, getting started with it is extremely easy.

What do you dislike most about this product?

For the last 3 years i have been using Google Cloud Drive Enterprise, i have never experienced any challenge. The vendor is always available to help you in case you need any help.

What recommendations would you give to someone considering this product?

Powerful, reliable and very secure. I recommend Google Cloud Drive Enterprise for file management.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Caring

Leandro M.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

"Your information always accessible and secure".

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is simple to use and deploy, improves cost management and data loss risk management, fosters innovation, and can be customized to meet the demands of individual customers.

What is your favorite aspect of this product?

Google Drive is our main storage drive and what I like most is that it has allowed us to keep all our information safe; thanks to backups and real-time synchronization, information is always available quickly, efficiently, and securely, plus anytime, anywhere and whenever it is needed. I also like its interface because it is simple and easy to use, as well as the ease with which we can create documents and files from the drive and collaborate with our team.

What do you dislike most about this product?

In truth, we have had no problems with this tool, therefore I have nothing negative to say about it, but I would like to emphasize that the experience has been quite favorable due to its excellent operation, performance, and deployment.

What recommendations would you give to someone considering this product?

Google Drive is an incredible, efficient, and secure storage service that allows you to create, share, edit, access, and work with your team on any sort of file or document, regardless of location or time, and the ease of use makes it an excellent tool for any company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moses M.

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A very secure solution for file management.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive Enterprise is an amazing and powerful platform for file storage. What i like most about it is the strong security it provides for your files thus making it a very secure application for file storage. It is easy and fast to implement and set up.

What is your favorite aspect of this product?

My experience with Google Cloud Drive Enterprise has really been amazing. It one of the best tools for file storage that provides high security for your files. Implementing Google Cloud Drive Enterprise is easy and very fast thus saving time.

What do you dislike most about this product?

Google Cloud Drive Enterprise is a powerful and easy-to-use application for file storage. I have nothing to dislike about it.

What recommendations would you give to someone considering this product?

I recommend Google Cloud Drive Enterprise for file storage.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Caring

Latest Research

Google Drive

What is Google Drive?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Martha A.

Very secure,reliable and effective file manager.

Likeliness to Recommend

Pros

Leandro M.

"Your information always accessible and secure".

Likeliness to Recommend

Pros

Moses M.

A very secure solution for file management.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support