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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Joel G.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Excellent al round

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The ease with which you can access files saved in the cloud

What is your favorite aspect of this product?

You can use the built-in Docs, Sheets, Slides, Drawings, Forms, and Keep to easily edit documents and in real-time. You can upload Microsoft Office files as well and work on them with ease together with your team members.

What do you dislike most about this product?

Dependant on internet connection

What recommendations would you give to someone considering this product?

Consider if you need to be able to work offline or not, if offline is needed this isn't for you.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Lucas M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Definitely worth it

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It comes with the whole Google suite - so its very easy to integrate with our workflow

What is your favorite aspect of this product?

It integrates to everything quite quickly

What do you dislike most about this product?

Sometimes it might be a bit slow - or hard to find specific files

What recommendations would you give to someone considering this product?

Definitely go for it

Kristen P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Makes Cross-Departmental Collaboration Easy

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is integrated into the Google Suite of applications. It organizes Google Docs, Google Sheets, image and video files, PDFs, etc. and makes it easy to grant internal or external access to each. We leverage this resource externally to provide branding guidance and resource access to our dealers and partners, and the access controls allow us to control which resources or assets are up-to-date. It's extremely intuitive, takes very little onboarding to use, and increases the efficiency at which we collaborate across our teams.

What is your favorite aspect of this product?

For each file type, I can quickly identify who can access the file and the level of access that the role can have (view-only, comment-only, full editing access). In addition, I can identify the access level for the full organization, as well. For example, if I have an FAQ document for an upcoming campaign, I can set specific individuals to have full editing access, while the rest of the company can have view-only access. In this way, the teams supporting our customers can stay informed while those who are closer to the project can adjust the information as needed. It makes cross-departmental collaboration possible with a RACI model.

What do you dislike most about this product?

The way that the files are named definitely matters. Folders can be established for files, and access to the individual file can change based on the access controls set to the folder it's in. If you have an understanding that the specific folder exists, it's helpful when locating an individual file. However, if you do not have an understanding of how a department has organized its files, then the search options for the file type seem limited to what the file was named. Sometimes, it takes awhile to find what you are looking for.

What recommendations would you give to someone considering this product?

If you are rolling this tool out across teams, it may be worthwhile to elect a small group to recommend a consistent nomenclature to use. It would help when searching for individual file types, especially when it's quite possible for a library of resources to grow exponentially large. Another option could be establishing a shared drive that has a consistent folder system with the shared access already set for easy resource sharing.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Most Popular Google Drive Comparisons

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