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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Alycia H.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Reliable product and easy to use

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It's really integrated into the whole Google ecosystem so it's reliable and accessible

What is your favorite aspect of this product?

It's tried and true, always there when you need it

What do you dislike most about this product?

i forget my password frequently, not a product issue

What recommendations would you give to someone considering this product?

Sort and organize your files!

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Cons

  • Less Efficient Service
  • Less Generous

Vatsal G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

A Versatile Cloud Storage Solution

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is deeply integrated with other Google services such as Gmail, Google Docs, Google Sheets, Google Slides, and more. This seamless integration allows for easy access, sharing, and collaboration on files directly from these applications, enhancing productivity and streamlining workflow. Also, Google Drive enables real-time collaboration on documents, spreadsheets, and presentations. Multiple users can simultaneously work on the same file, see changes as they happen, and leave comments, fostering efficient teamwork and reducing version conflicts.

What is your favorite aspect of this product?

In the case of Google Drive, it's a widely used and appreciated cloud storage solution due to its seamless integration with other Google services, real-time collaboration features, generous free storage space, and accessibility across multiple platforms. These aspects have made Google Drive a popular choice for individuals, students, professionals, and businesses, allowing them to store, share, and collaborate on files with ease.

What do you dislike most about this product?

One primary concern is the potential privacy issues associated with storing sensitive data on third-party servers, as Google may access user data for various purposes. Additionally, offline access to files on the desktop client can be somewhat inconsistent, leading to frustration for users who rely heavily on the features. Furthermore, when multiple users are simultaneously editing a document, there might be occasional synchronization conflicts, leading to version conflicts and the need for manual resolution. Lastly, for users in regions with slow or limited internet connectivity, the synchronization process can be slow.

What recommendations would you give to someone considering this product?

1. Take advantage of the seamless integration with other Google services like Gmail, Google Docs, Sheets, and Slides. This will enhance your productivity and streamline your workflow, making it easier to access and work on files from various applications. 2. Assess your storage requirements and evaluate whether the free 15GB storage offered by Google Drive is sufficient for your needs or if you'll require additional storage. Google Drive offers affordable subscription plans for extra space if necessary. 3. Understand the sharing settings and permissions in Google Drive to control who can access, view, or edit your files.

Pros

  • Performance Enhancing
  • Saves Time
  • Transparent
  • Helps Innovate

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Caring

Susan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use and also secure and pocket friendly

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Authenticity and ease of use. Also services are cost effective

What is your favorite aspect of this product?

Can be accommodated by most devices

What do you dislike most about this product?

At the moment I feel like I am satisfied by the product

What recommendations would you give to someone considering this product?

To enhance the security details

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Google Drive Comparisons

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