
What is Google Drive?
Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Drive?
Pros
- Reliable
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Team Collaboration
Real-Time Synchronization
Drag and Drop User Interface
Mobility Support
Access Control and Rights Management
Office Online Integration
Data Loss Prevention
Enterprise Grade Security Controls
Large File Optimization
Audit Trail
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Vendor Support
Google Drive Reviews
Alycia H.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2023
Reliable product and easy to use
Likeliness to Recommend
What differentiates Google Drive from other similar products?
It's really integrated into the whole Google ecosystem so it's reliable and accessible
What is your favorite aspect of this product?
It's tried and true, always there when you need it
What do you dislike most about this product?
i forget my password frequently, not a product issue
What recommendations would you give to someone considering this product?
Sort and organize your files!
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Efficient Service
- Less Generous

Vatsal G.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2023
A Versatile Cloud Storage Solution
Likeliness to Recommend
What differentiates Google Drive from other similar products?
Google Drive is deeply integrated with other Google services such as Gmail, Google Docs, Google Sheets, Google Slides, and more. This seamless integration allows for easy access, sharing, and collaboration on files directly from these applications, enhancing productivity and streamlining workflow. Also, Google Drive enables real-time collaboration on documents, spreadsheets, and presentations. Multiple users can simultaneously work on the same file, see changes as they happen, and leave comments, fostering efficient teamwork and reducing version conflicts.
What is your favorite aspect of this product?
In the case of Google Drive, it's a widely used and appreciated cloud storage solution due to its seamless integration with other Google services, real-time collaboration features, generous free storage space, and accessibility across multiple platforms. These aspects have made Google Drive a popular choice for individuals, students, professionals, and businesses, allowing them to store, share, and collaborate on files with ease.
What do you dislike most about this product?
One primary concern is the potential privacy issues associated with storing sensitive data on third-party servers, as Google may access user data for various purposes. Additionally, offline access to files on the desktop client can be somewhat inconsistent, leading to frustration for users who rely heavily on the features. Furthermore, when multiple users are simultaneously editing a document, there might be occasional synchronization conflicts, leading to version conflicts and the need for manual resolution. Lastly, for users in regions with slow or limited internet connectivity, the synchronization process can be slow.
What recommendations would you give to someone considering this product?
1. Take advantage of the seamless integration with other Google services like Gmail, Google Docs, Sheets, and Slides. This will enhance your productivity and streamline your workflow, making it easier to access and work on files from various applications. 2. Assess your storage requirements and evaluate whether the free 15GB storage offered by Google Drive is sufficient for your needs or if you'll require additional storage. Google Drive offers affordable subscription plans for extra space if necessary. 3. Understand the sharing settings and permissions in Google Drive to control who can access, view, or edit your files.
Pros
- Performance Enhancing
- Saves Time
- Transparent
- Helps Innovate
Cons
- Commodity Features
- Slower Product Innovation
- Less Caring

Susan M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Easy to use and also secure and pocket friendly
Likeliness to Recommend
What differentiates Google Drive from other similar products?
Authenticity and ease of use. Also services are cost effective
What is your favorite aspect of this product?
Can be accommodated by most devices
What do you dislike most about this product?
At the moment I feel like I am satisfied by the product
What recommendations would you give to someone considering this product?
To enhance the security details
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity