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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Data Loss Prevention

84

Office Online Integration

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Arun K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Google Drive for easy document storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive has better integration with Google ecosystem which makes it so easy to use. The capability to use Google Drive in different browsers and devices like PC and mobile is great.

What is your favorite aspect of this product?

The automatic backup and sync features instantly syncs the files with cloud and minimizes data loss. Security and Privacy is top notch when comes to Google Drive. The data is encrypted thus less chances for a data breach.

What do you dislike most about this product?

Google Drive has limited offline functionality, while Google sheets, Docs and PDFs can be edited offline there is no space to access and edit the documents in Drive being offline which is frustrating. The file organization features has to be improved. It generally creates confusion when the folders are in huge number.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Under Delivered
  • Charges for Enhancements

Kevin A.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Google Drive will be easy to use for years to come

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It is the standard. It's hard to beat the scale and usability within the software itself. It can be used across many platforms, devices, and countries which you can't beat!

What is your favorite aspect of this product?

The drag and drop feature is my favorite. I know its silly, but also knowing the estimated time remaining on uploading is extremely helpful!

What do you dislike most about this product?

I wish that it could use AI a little better. It feels like I still have to do many manual tasks still.

What recommendations would you give to someone considering this product?

It is free! The only reason to upgrade is if you need the other features, or storage increase. There's only a google account that you have to make, which I'd argue is the hardest part!

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

Naveen S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to Use and best features

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive offers additional benefits such as expanded storage options, advanced sharing controls, enhanced security features like data loss prevention, priority support, and integration with other premium Google Workspace services, making it a comprehensive solution for businesses and organizations with higher demands for storage and collaboration.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its seamless integration with other Google Workspace applications. Being able to collaborate on documents, spreadsheets, and presentations in real-time with colleagues or clients, all within the same ecosystem, greatly enhances productivity and streamlines workflow.

What do you dislike most about this product?

One aspect I find challenging with Google Drive is the occasional inconsistency in offline access. While it generally works well, there are times when files or changes made offline do not sync properly once back online, leading to confusion and potential data loss.

What recommendations would you give to someone considering this product?

For someone considering Google Drive, I recommend: 1. Utilize the generous free storage to explore its features and benefits. 2. Take advantage of its seamless integration with other Google Workspace apps for enhanced productivity. 3. Familiarize yourself with sharing and collaboration settings to ensure proper control over your files. 4. Regularly back up important files to prevent data loss. 5. Stay informed about updates and new features to maximize your use of the platform. 6. Consider upgrading to a premium plan if you require additional storage or advanced features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Drive Comparisons

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