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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Abhijeet G.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Smooth & Reliable

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other similar products due to its deep integration with the Google Workspace ecosystem (Docs, Sheets, Slides, Gmail, Meet), offering seamless collaboration in real time. Its user-friendly interface, generous free storage, and strong cross-platform accessibility (web, Android, iOS) make it convenient for both individuals and teams. Additionally, real-time synchronization and auto-save features enhance productivity, especially in collaborative environments.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its real-time collaboration. Multiple users can work on the same document simultaneously, with changes appearing instantly—making teamwork seamless and highly efficient.

What do you dislike most about this product?

What I dislike most about Google Drive is the limited file organization flexibility. While it supports folders and shared drives, managing large volumes of files across personal and shared spaces can become cluttered, especially without advanced tagging or filtering options.

What recommendations would you give to someone considering this product?

If you're considering Google Drive, I recommend it highly for collaborative work, cloud storage, and ease of use—especially if you already use other Google services. To get the most out of it, organize files consistently from the start, explore sharing permissions carefully, and take advantage of its integration with Google Docs, Sheets, and third-party apps. For teams, consider upgrading to Google Workspace for enhanced admin controls and storage.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Ayodeji O.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Secured and accessible

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

There is unreal large storage

What is your favorite aspect of this product?

Quality is top notch

What do you dislike most about this product?

It has been perfect so far

What recommendations would you give to someone considering this product?

Security and privacy is assured

Pros

  • Continually Improving Product
  • Efficient Service
  • Caring
  • Fair

Abhishek S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Effortless File Sharing and Storage Made Easy

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is unique in that it makes it simple to store, retrieve, and share files from any location. It's more than simply cloud storage; teams can work together in real time with integrated tools like Docs and Sheets. It functions flawlessly on all of your devices and is incredibly user-friendly. Additionally, everything feels connected and easy because it's integrated with other Google products, allowing you to concentrate more on your job and less on file management.

What is your favorite aspect of this product?

My favorite things about Google Drive are how easy it is to use and how conveniently it allows me to view my work from any location. Working with others is extremely easy and hassle-free because of Docs and Sheets' real-time collaboration feature, which is revolutionary. I also never have to worry about losing something crucial because of the smooth device syncing.

What do you dislike most about this product?

It's a great tool, but my biggest concern with Google Drive is that, particularly when working with large files, the syncing can occasionally be a little slow or inconsistent. Additionally, if you're handling a large number of documents, the way it manages file organization can become complex; a better folder system or tagging option would make things easier to find.

What recommendations would you give to someone considering this product?

If you are thinking about using Google Drive, I'd say go for it — especially if you're already using other Google tools like Gmail or Docs. It’s super convenient for storing and sharing files, and the real-time collaboration is a game changer. Just make sure to stay organized from the start — it’s easy to let things pile up and turn into a mess if you don’t keep up with your folders. And if you are dealing with large files often, maybe test the sync speed first to see if it suits your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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