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Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2071 Reviews Write a Review

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Akshaj M.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Convenient and Collaborative, But Needs More Tools

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out because it's super easy to use and works well with other Google stuff like Gmail and Google Docs. It gives a lot of free storage space too, which is great. Plus, you can get to your files from anywhere, which is really handy.

What is your favorite aspect of this product?

I really like how Google Drive lets you store a bunch of stuff and share it easy. You can get to your files from anywhere, and it's great for working together on documents or projects with others. It keeps everything in one place and is super user-friendly.

What do you dislike most about this product?

What's not so great about Google Drive is sometimes it's slow to load big files. And finding stuff can be hard if you got a lot of things in there. The storage limit for the free version can be a problem if you need more space.

What recommendations would you give to someone considering this product?

If you're thinking about using Google Drive, remember it's great for storing and sharing files. It's easy to use and you get a good amount of free space. But, make sure your internet is good because you need it to access your stuff most times.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

VinothKumar R.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Great place to maintain files

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It allows users to save any kind of file. Very easy to use.

What is your favorite aspect of this product?

Sharing filles with the team. Can share with setting up limitations to users

What do you dislike most about this product?

Difficult to upload big files

What recommendations would you give to someone considering this product?

Good & Easy platform with free space.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maggie L.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, safe my space!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with seamless integration into the Google ecosystem, providing real-time collaboration, generous free storage, and cross-platform accessibility. Its versatile file creation/editing features, automatic synchronization, and robust search functionality set it apart, offering a user-friendly and comprehensive cloud storage solution unmatched by many competitors.

What is your favorite aspect of this product?

The ability to access, edit, and share documents in real-time, along with generous free storage.

What do you dislike most about this product?

I need a VPN to use Google Drive in the mainland of China

What recommendations would you give to someone considering this product?

For someone considering Google Drive, I recommend: 1. Seamless Collaboration: Leverage its real-time collaboration features for effective teamwork on documents, spreadsheets, and presentations. 2. Free Storage: Take advantage of the generous free storage offered, and consider upgrading if additional space is needed. 3. Cross-Platform Accessibility: Appreciate cross-platform accessibility, allowing access and editing from various devices. 4. Security Measures: Familiarize yourself with the security measures in place to ensure the safety of your stored data.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Latest Research

Google Drive

What is Google Drive?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Akshaj M.

Convenient and Collaborative, But Needs More Tools

Likeliness to Recommend

Pros

VinothKumar R.

Great place to maintain files

Likeliness to Recommend

Pros

Maggie L.

Easy to use, safe my space!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Office Online Integration

Enterprise Grade Security Controls

Large File Optimization

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support