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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 84

Team Collaboration

86

Real-Time Synchronization

86

Drag and Drop User Interface

85

Mobility Support

84

Access Control and Rights Management

84

Office Online Integration

84

Data Loss Prevention

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Usability and Intuitiveness

85

Quality of Features

84

Ease of IT Administration

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

Velamala v.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Best way to store General files and videos

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The search feature is quick, precise, and even capable of identifying objects in scanned documents or photos which makes drive differentiate from other platforms.

What is your favorite aspect of this product?

my favorite feature Google Drive excels at collaboration, allowing multiple users to work on the same document at the same time which allows for real time commenting, change suggestions, and version history, making it simple to collaborate with others and track revisions.

What do you dislike most about this product?

File conversion problems are sometimes encountered  particularly when managing with complex file formats .

What recommendations would you give to someone considering this product?

If you're considering using Google Drive, Determine how much storage you really need, and know 15 GB of free storage that Google Drive enough for you. if not you might need to move to a paid plan if you need more storage.

Pros

  • Continually Improving Product
  • Saves Time
  • Client's Interest First
  • Transparent

Apadaba M.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

The easiest and secure way to store your informat.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I really like it's smooth and effective integration with other Google products providing a excellent users experience to it's users. Has a very friendly interface that is so simple to navigate through.

What is your favorite aspect of this product?

My favourite aspect about this tool, is how it has mobile device applications making it easy to access at any point and at anytime.

What do you dislike most about this product?

When dealing with huge file like videos that have a high resolution, it abit slow.

What recommendations would you give to someone considering this product?

It the best cost effective solution For easy access and storage of files and documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Fantastic product! I use it everyday

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

File storage and synchronization are unmatched

What is your favorite aspect of this product?

File storage and synchronization

What do you dislike most about this product?

Sometimes I wish there was better ways of tracking down old documents other than needing to remember the name of the file.

What recommendations would you give to someone considering this product?

Just use it. Much better than dropbox.

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