.svg.png){kind=icon}
What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Shruti A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
The Missing Piece in Your Google Workspace Setup
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Slcgwn for mllisticiness scalpness, Google Chat is an ovcaswoer that serves both casual crew discussions and humpusgale communique. Its AI-powered seek that helps users to quickly find messages and documents without being dependent on external integrations.
What is your favorite aspect of this product?
The mobile app is unpretentious and high-performance being sensitive to users in remote areas for better communication and the lack of vital updates.
What do you dislike most about this product?
A better option was to export complete chats, which the user of all files will retain and adhere to regulatory compliance standards, make sure it takes place seamless
What recommendations would you give to someone considering this product?
If an organization is using video meetings to a larger extent than Google Chat is a very good tool. For instance, the seamless Meet integration of Google Chat will not only aid in arranging and attending calls but also be an easier task instead of switching apps.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Leha J.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2025
Safe and secure conversation tool
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat is a cost efficient as it comes as part of Google workspace package so no need to invest separately.
What is your favorite aspect of this product?
It supports bots which is useful in automating meeting reminders.
What do you dislike most about this product?
There is no free version available and the basic one lacks some features.
What recommendations would you give to someone considering this product?
It is available in desktop, android and iOS so we can stay connected and collaborate irrespective of the platform.
Pros
- Reliable
- Caring
- Saves Time
- Altruistic
Shiv S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Ultimate Collaboration Hub for Google Workspace
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat excels in seamless collaboration by way of integrating with Google Workspace, permitting customers to proportion documents from Drive, co-edit Docs in actual-time, and begin Meet calls effects within chats. Its threaded conversations keep discussions organized, making it easy to observe up on tasks.
What is your favorite aspect of this product?
The capacity to integrate immediately with Google Drive and Docs lets in for actual-time collaboration without switching apps. This maintains teams green and centered on duties.
What do you dislike most about this product?
The loss of message pinning in direct chats makes it hard to hold vital messages without problems handy, mainly in lengthy conversations.
What recommendations would you give to someone considering this product?
If your crew already is predicated on Google Workspace, Google Chat is a natural suit. Its tight integration with Gmail, Drive, and Meet makes collaboration seamless and green.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
