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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Adekemi A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2025
Streamlining teamwork and productivity
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat helps with tasks like summarizing conversations, search files, and generate useful information.
What is your favorite aspect of this product?
It helps to enhance productivity
What do you dislike most about this product?
It has fewer options to personalize notifications and alerts.
What recommendations would you give to someone considering this product?
I would recommend that the person understand the team's communication and collaboration requirements. Also, consider team’s size and integration needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Marjorie S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Auto replies
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It supports multiple chats and sending Message.
What is your favorite aspect of this product?
You can blacklist or block spasm user from sending messages to you inbox.
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
Auto replies for business users.
Pros
- Fair
- Altruistic
- Helps Innovate
- Continually Improving Product
Gold A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
Perfect for Google Users.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat stands out for its tight integration with Google Workspace. You can jump from a chat to a Google Doc, Calendar event, or Gmail thread without missing a beat. It’s simple, clean, and works right inside Gmail, great for teams already deep in the Google ecosystem. Compared to tools like Slack or Teams, it’s more minimalist but super efficient for Google users.
What is your favorite aspect of this product?
I love how smoothly it connects with other Google tools. Being able to share a Doc, schedule a meeting, or jump into a video call without leaving the chat makes everything feel seamless and efficient.
What do you dislike most about this product?
What I don’t love is that it feels a bit basic compared to other tools like Slack. It’s great for simple chats, but if you're looking for advanced features like custom integrations or a lot of customization, it can feel limiting.
What recommendations would you give to someone considering this product?
If you’re already using Google Workspace, Google Chat is a no-brainer. It’s super easy to integrate with your Gmail, Docs, and Calendar. But if you need more advanced collaboration features or integrations with other apps, you might want to look at something like Slack or Microsoft Teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
