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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Vittorio B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2025
Connect to the next of the world
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It helps me send photos, documents, images and videos.
What is your favorite aspect of this product?
It's helps me to connect to the worldwide network of people to share ideas
What do you dislike most about this product?
I haven't found any challenges
What recommendations would you give to someone considering this product?
It is a user-friendly interface and its good for the beginners
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
James S.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Apr 2025
Suitable connection deal
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Team messaging in our enterprise has become more scalable with Google Chat. It can be easily integrated with other Google tools like Gmail to enhance better collaboration.
What is your favorite aspect of this product?
It is user-friendly and very interactive in our organization. Google Chat enables me to communicate safely with sales agents and other store merchants. It is faster and can summarize long chats into short summaries to save time.
What do you dislike most about this product?
It can only be accessed with online data limiting users in remote and less developed locations.
What recommendations would you give to someone considering this product?
Google Chat is trustworthy tool for team collaboration and communication. It is easy to use and customize data to suit user preference.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Victoria O.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2025
Keeps Team Communication Fast and Organized
Likeliness to Recommend
What differentiates Google Chat from other similar products?
What’s great about Google Chat is how tightly it ties into everything else we already use. When you’re juggling meetings in Google Calendar and files in Drive, being able to quickly chat, share links, or drop comments without switching platforms saves real time.
What is your favorite aspect of this product?
I love the Rooms (now called Spaces) feature. It keeps different conversations organized by project, client, or topic, so everything isn’t lost in one big flood of messages like traditional group chats. It makes it way easier to go back and find something when you need it.
What do you dislike most about this product?
Notifications can get a little overwhelming if you’re in a lot of Spaces. I had to spend some time tweaking my settings, or else my phone felt like it was buzzing non-stop with updates I didn’t always need urgently.
What recommendations would you give to someone considering this product?
If your team already works inside Google Workspace, use Chat — it’ll keep your communication smoother and more organized without adding another app to your workflow. Just take a few minutes to set up Spaces properly and teach your team to use threads. It makes a huge difference.
Pros
- Performance Enhancing
- Trustworthy
- Respectful
- Client Friendly Policies
Cons
- Inhibits Innovation
- Less Caring
- Wastes Time
