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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Lucy G.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2025
Really Love Google Chat, Very Useful!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
I’ve been using Google Chat for a while now not just casually, but daily, for both my personal projects as a content creator and managing clients communications. It's super clean and minimal. I can have all my convos with brands, PR teams, and content collaborators in different threads easily in one app. It works seamlessly with Google Drive and Docs and other Google products so it's really convenient.
What is your favorite aspect of this product?
I love that it syncs across all my devices. I’ll start a chat on my MacBook while editing, then check replies on my phone. No messy syncing issues like I’ve had with other platforms. And the dark mode option is another one of my favorite aspects.
What do you dislike most about this product?
The aesthetics isn't the cutest in my opinion, but it still is pretty nice and clean, so I don't have any major dislikes.
What recommendations would you give to someone considering this product?
If you’re juggling multiple roles like I am as a content creator and a social media manager then it’s perfect for focused conversations, sending files, linking Google Docs, and keeping everything nice and organized.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Naomi E.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted May 2025
Google chat helps with communication.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat comes with the whole google package and is easy to access.
What is your favorite aspect of this product?
My favorite aspect will be the document sharing.
What do you dislike most about this product?
Nothing to dislike,
What recommendations would you give to someone considering this product?
Google is a great to have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mayank G.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Smooth and efficient communication tool for teams.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is different because it works very well with other Google apps like Gmail, Drive, and Calendar. It helps teams,organizational talk and work together easily with features like smart replies and chat threads, making work faster.
What is your favorite aspect of this product?
My favorite aspect of Google Chat is how easily it connects with other Google apps. It makes sharing files, scheduling meetings, and working with team members quick, simple, and very efficient on real time.
What do you dislike most about this product?
One downside of Google Chat is that it has few options for customizing chats. It would be better with more features, like changing notifications or organizing chats into folders.
What recommendations would you give to someone considering this product?
I recommend Google Chat for anyone using Google Workspace. It's perfect for easy team communication, quick file sharing, and smooth collaboration, making it an excellent choice for improving productivity and staying organized.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
