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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Happiness O.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2025
Google Chat, simple and easy to use space.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat is perfect for lean teams or solo professionals who don’t need heavy collaboration features. It’s easy to start chats, create Rooms (Spaces), and work casually without over-managing channels or tabs, unlike Microsoft Teams
What is your favorite aspect of this product?
It's tight Integration with Google Workspace If you’re already using Gmail, Google Calendar, Docs, and Drive, Chat is seamlessly embedded in your workflow. You can start chats directly from Gmail, attach Drive files, and create Google Meet links instantly.
What do you dislike most about this product?
There's Poor Thread Management in Google Chat. Threads in Spaces (Rooms) are clunky and confusing, especially compared to Slack or Teams. It’s easy to lose track of conversations.
What recommendations would you give to someone considering this product?
If you want a Simple and Speedy collaboration software, choose Google Chat. It offers a cleaner, minimalist interface, less clutter, easier to use. It’s faster to load, with fewer distractions compared to Teams’ bulky dashboard.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Caring
Jeremiah A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Simple, Efficient, and Best for Google
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat stands out because of its seamless integration with Google Workspace tools like Gmail, Drive, and Calendar. It’s simple, focused, and lightweight, making it great for teams who need a clean, efficient communication tool without the complexity of others like Slack or Microsoft Teams.
What is your favorite aspect of this product?
My favorite aspect of Google Chat is its seamless integration with Google Workspace. Being able to share files from Drive, schedule meetings from Calendar, and collaborate on Docs all within the same platform makes it incredibly efficient.
What do you dislike most about this product?
What I don’t like about Google Chat is the lack of customization. It feels a bit too basic compared to other tools like Slack, which let you tweak notifications, themes, and integrate with more apps to really make it your own.
What recommendations would you give to someone considering this product?
If you're considering Google Chat, I’d recommend it if you’re already using Google Workspace—it's perfect for seamless collaboration with tools like Gmail and Drive. However, if you need a lot of customization or advanced integrations, it might feel a bit too simple. Try it out for basic team communication first
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sonal P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
cross platform with collaborative features
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Integration with Gmail, drive, docs etc.
What is your favorite aspect of this product?
Safe and secure
What do you dislike most about this product?
Nothing, all good
What recommendations would you give to someone considering this product?
highly recommended
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
