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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Anjali R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2025
I personally loved it and would recommend everyone
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It's secure easy to use and robust
What is your favorite aspect of this product?
The feature it gives to use and its reliability and security
What do you dislike most about this product?
I personally loved everything i didn't dislike e
What recommendations would you give to someone considering this product?
I would recommend everyone to use this platform
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Michael B.
- Role: Finance
- Industry: Apparel
- Involvement: End User of Application
Submitted Sep 2025
The best team collaboration and task management.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Enables real-time messaging and collaboration with team members or departments. This ensures quick and responsive communication.
What is your favorite aspect of this product?
G Chat facilitates group chats for projects or topics specific discussions. Deep integration with Google Workspace apps, making file sharing and collaboration smooth.
What do you dislike most about this product?
When having to much chats from different team members or departments the notifications can be overload and become overwhelming.
What recommendations would you give to someone considering this product?
The best tool for team collaboration and messaging.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Muhammed H.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Aug 2025
Seamless Team Communication for Google Workspace
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat stands out with seamless Google Workspace integration, direct Gmail access, smart search, and strong security. Its clean UI and threaded conversations make team communication simple, while built-in bots and Meet/Drive links boost productivity.
What is your favorite aspect of this product?
My favorite aspect of Google Chat is its seamless integration with Google Workspace. Being able to share Drive files, schedule Meets, and access Gmail directly within Chat makes collaboration smooth, fast, and highly efficient.
What do you dislike most about this product?
What I dislike most about Google Chat is that it lacks the rich third-party integrations and advanced features that tools like Slack or Teams offer, which can limit flexibility for teams needing broader app connectivity.
What recommendations would you give to someone considering this product?
I’d recommend Google Chat if your team already uses Gmail, Drive, and Meet, since it fits naturally into that workflow. But if you need extensive third-party integrations or advanced project management features, you may find Slack or Teams more suitable.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Transparent
Cons
- Charges for Enhancements
