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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Tushar M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
"Good for working with Google tools”
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is different because it works closely with other Google tools like Gmail and Google Drive. It lets you chat, share files, and work together easily.
What is your favorite aspect of this product?
I like how Google Chat works smoothly with other Google tools, making it easy to chat and work together with my team.
What do you dislike most about this product?
Sometimes messages don't arrive promptly, which can be frustrating when trying to communicate quickly with teammates.
What recommendations would you give to someone considering this product?
If you're thinking about using Google Chat, I suggest learning how it works with other Google apps, setting up notifications, and teaching your team how to use it effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Pruthavi P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Features of Google chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat helps people work together right away with features like threaded talks, tagging others, and showing reactions. It lets folks chat about stuff, give out jobs, and say what they think about certain things or projects. This makes it easier for teams to get things done and work well together.
What is your favorite aspect of this product?
Google Chat works smoothly with other Google Workspace apps.
What do you dislike most about this product?
I feel like Google Chat doesn't offer as many ways to change things as some other chat apps do.
What recommendations would you give to someone considering this product?
Google Chat's seamless integration with other Google Workspace applications such as Gmail, Google Drive, and Google Calendar.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Samanvitha K.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Best platform for Connectivity, Collaboration etc.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat organizes conversations into threads, making it easier to follow and manage multiple discussions within a single chat room or direct message. This helps keep conversations organized and reduces clutter. When compared with other products
What is your favorite aspect of this product?
Users can start a chat conversation with a colleague directly from their Gmail inbox, making it easy to discuss an email thread or share files without leaving the email interface, They can schedule meetings and events in Google Calendar and easily invite participants to join via Google Chat, facilitating coordination and communication around scheduling.
What do you dislike most about this product?
I did not find any dislikes.
What recommendations would you give to someone considering this product?
I recommend making use of threaded conversations to keep discussions organized, especially in busy chat rooms or group discussions where multiple topics are being discussed simultaneously. This helps in tracking conversations and reduces clutter.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
