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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Efficient Service
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Kitenda R.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Sep 2024
Team collaboration tool
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It's a freemium tool to use requiring no subscription
What is your favorite aspect of this product?
The ability to create team link for remote collaboration makes it easier for remote team to connect and collaborate on projects by sharing feedback
What do you dislike most about this product?
It's user interface needs a lot of improvement as doesn't even have the dark mode
What recommendations would you give to someone considering this product?
I would recommend this solution to team that doesn't want to spend more on software
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Saves Time
Sarin J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Streamlined messaging for teams and collaboration.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat integrates seamlessly with google workspace, offering direct connections to gmail, google docs, sheets, and drive, making collaboration quick and effortless.
What is your favorite aspect of this product?
Message pinning allows me to pin important messages, ensuring key information stays accessible at the top of a conversation.
What do you dislike most about this product?
Limited customization options for notifications and workspace setup.
What recommendations would you give to someone considering this product?
I recommended for smaller teams or organizations looking for a simple, effective collaboration tool without advanced features.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Less Respectful
- Under Delivered
- Leverages Incumbent Status
Aishwarya P.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Chat provides the best connection with its video c
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The greatest software for communicating is chat. This software seems like the most potent message tool, so I would really like to have it.
What is your favorite aspect of this product?
Overall, Google Chat is a fantastic feature. Its seamless integration with Gmail and superb mobile usability optimise efficiency at work.
What do you dislike most about this product?
Background designs are antiquated and unappealing. At times, the fidelity of voice and video drops.
What recommendations would you give to someone considering this product?
Its structured approach promotes client connections with better services. Shares distribute files rapidly. The UI is simple to use. Another benefit is low bandwidth.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
