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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Dr. Aashu k.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2024
"Chatting your way to Productivity"
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It blends well with complete Google workspace and while chatting you can easily share files, documents and images with high quality.
What is your favorite aspect of this product?
I like advance features like pinning important messages, collapsing threads, AI-powered search filters and allows you to edit shared files real-time.
What do you dislike most about this product?
You can not share large files with Google Chat there's a size limit of 200 MB.
What recommendations would you give to someone considering this product?
It's powerful tool for team collaboration with great security. I recommend you to try and see how it fits your specific needs or workflow.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Transparent
Yasin O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Easy to use
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It's from Google
What is your favorite aspect of this product?
Integration making file sharing easy
What do you dislike most about this product?
Non conformation to world trends
What recommendations would you give to someone considering this product?
Suited for big companies
Pros
- Fair
- Altruistic
- Acts with Integrity
- Enables Productivity
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Generous
Gaurav M.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat stands out for its seamless integration with the Google Workspace suite, enabling easy access to tools like Google Drive, Docs, and Calendar. Its robust search feature and native support for threaded conversations also make collaboration more organized and efficient.
What is your favorite aspect of this product?
The real-time collaboration and integration with other Google Workspace apps are incredibly useful, making it easy to share and edit documents within the chat. It streamlines workflow without needing to switch between multiple tools.
What do you dislike most about this product?
The interface can feel a bit plain, and sometimes it lacks advanced features found in competitors, like message reactions on all message types or a native task manager to track to-dos within chats.
What recommendations would you give to someone considering this product?
If you’re already using Google Workspace, Google Chat is a natural fit, boosting productivity with seamless integration. For teams needing a simple, collaborative tool, it’s ideal, but if you require in-depth project management features, consider pairing it with dedicated software.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
