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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Efficient Service
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Voice and Video Collaboration
Notifications
Screen Sharing
Task Management
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Alonso C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Unmatched experience with Google Chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Reliable, safe and very economical. Visually improves internal and external connection and communication.
What is your favorite aspect of this product?
The image resolution is completely sharp, it integrates with other applications. The calendar integration is very seamless (I can schedule my meetings from Outlook, Google Calendar, and Office 365. -
What recommendations would you give to someone considering this product?
Reliable, safe and very economical. This is the right application to teleport to any part of the world, its functions are good and of high quality, with this application you will get the clearest audio and video meetings of your entire life...
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Michael C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Simple and intuitive interface
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is easy to set up and requires minimal configuration.
What is your favorite aspect of this product?
- Google Chat supports group chats, making it easy to communicate with multiple people at once. - Google Chat allows users to share files and collaborate on documents. - Google Chat supports two-factor authentication for added security.
What do you dislike most about this product?
- Google Chat can be prone to glitches and bugs, which can disrupt conversations and cause frustration. - Vulnerability to phishing - Limited support
What recommendations would you give to someone considering this product?
Recommend using
Pros
- Client Friendly Policies
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Avesh K.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
A User-Friendly Choice for Teams
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is different because it works well with other Google tools like Docs, Sheets, and Calendar. This means teams can chat, share files, and set up meetings all in one place, which is super convenient if you already use Google Workspace. It’s simple and keeps everything you need right at your fingertips.
What is your favorite aspect of this product?
My favorite part about Google Chat is how easily it connects with other Google tools like Google Drive, Docs, and Calendar. I can share documents, set up meetings, and access files directly in the chat without needing to jump between different apps. Having everything in one place really simplifies teamwork and saves a lot of time, making it easier for everyone to stay on the same page and work together smoothly.
What do you dislike most about this product?
I don’t like is that Google Chat doesn’t work well with some apps that aren’t part of Google. It would be really helpful if it could connect better with other tools we use outside of Google.
What recommendations would you give to someone considering this product?
If you want a simple chat app that’s easy to use and works well with Google tools, Google Chat is a good choice. But if you need extra features like managing tasks or tracking projects, you might want to check out other options.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
