What is Google Authenticator?
Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Authenticator Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Authenticator.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Authenticator?
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Device Protection
Email Authentication
OTP Authentication
Authentication Assurance Level (AAL)
Biometrics Authentication
Soft Token Authentication
Role-Based Multi-Factor Authentication
Role and User Management
Browser Push Notifications
Integration APIs
Adaptive Authentication (Risk-based)
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Vendor Support
Google Authenticator Reviews
Harsh P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
easy to use and known to everyone
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
the main difference is it is easy to use and known to anyone.
What is your favorite aspect of this product?
easy to use and simple UI.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Go for it if you are looking for an easy-to-use authenticator associated with big brands.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kirolus G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2023
Best authenicator for MFA!
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
there is a local-only authenticator app, which means that the 2FA keys are stored only on the user's device, making it harder for the keys to be compromised, this is incredibly helpful! It is also arguably the most reliable app on my device, never experienced issues, sign-out's etc.
What is your favorite aspect of this product?
The consistency and reliability of the product. Never having issues certainly cements this app as the most satisfied application on my device.
What do you dislike most about this product?
My only concern is since it is a local only app, it does not offer a cloud backup feature for users' 2FA keys. This means that if a user loses their device or resets it, they may lose access to their accounts unless they have alternative 2FA methods set up. So its important that it is used in connection with other 2FA methods.
What recommendations would you give to someone considering this product?
As per my previous comment really. It is important that multiple 2FA methods are utilised when using Google authenticator as there are no cloud backups, so avoid getting locked out!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Analy A.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2023
Easy to use, sends push notifications fastest
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
It is easy to use and you can use it for many different sites which makes it very useful.
What is your favorite aspect of this product?
No need to use many different authenticators because Google Authenticator allows to use very many different sites.
What do you dislike most about this product?
I had a difficulty adding a new site to the app, I had to use IT help, but got it fixed eventually.
What recommendations would you give to someone considering this product?
Use it if you have many different sites that need authentication. Definitely adds security.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Fair
