What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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Gong Reviews
Sasha A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2021
Awesome Software! Great analytics & user friendly!
Likeliness to Recommend
What differentiates Gong from other similar products?
I haven’t used other similar products. I’ve only used Gong.
What is your favorite aspect of this product?
I enjoy how much analytics there is to it. Not only can I view my recordings to help me develop my trainings, Gong provides me a breakdown of the topics reviewed. This allows me to keep track of my lessons with clients. Gong also gives me data on conversations with clients. For example if I spoke over them and a lot of great data to help me continue to grow as a trainer.
What do you dislike most about this product?
Sometimes it can be a bit difficult using the transcript of the video because it would pick up different words from what the speaker said.
What recommendations would you give to someone considering this product?
Make sure to spea clear and concise so that the transcript can be clear. It’s a great product that helps you take your skills to the next level. Gong isn’t just a recording software it comes with great analytics, too.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
LJ M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
I love using gong every day
Likeliness to Recommend
What differentiates Gong from other similar products?
What makes gong different from something similar is that I can always count on gong not only for its product, but its blog and podcast for help in the sales world also. The product itself is amazing and its a great tool to use if I cannot connect with my manager right away as well.
What is your favorite aspect of this product?
I typically use gong to relisten to my calls and take notes and just listen to how I sound on calls to become better on the phone. Personally, the keywords and transcripts are my favorite parts along with being able to comment on specific portions of the call. Can't forget being able to listen to calls at faster speeds when you are crunched for time.
What do you dislike most about this product?
At this time I don't really have any dislike because it does everything I need it to do for my specific role.
What recommendations would you give to someone considering this product?
At least give it a try! It will be a big game-changer for anyone using it! Highly recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
It has helped me amplify my sales skills!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
