What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gong.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Sales Analytics
Translation missing: en.product_page.ratings.score 8.8
View Gong in this category (opens in a new tab)
Sales Coaching
Translation missing: en.product_page.ratings.score 8.6
View Gong in this category (opens in a new tab)
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 8.2
View Gong in this category (opens in a new tab)
Gong Reviews
Katebah A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
The best tool for all sales reps of all levels!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has the ability to provide real-time insights that sales reps of all levels can benefit from in order to continue getting better. Managers are also able to have insight into the deals process across all stages.
What is your favorite aspect of this product?
I really appreciate the insights I get from how long my monologue can run to where I stand compared to my team in metrics that matter. This helps the sales reps only get better as it promotes a competitive environment where all reps work to improve their skills.
What do you dislike most about this product?
Audio transcription can be better especially given the different accents and languages that sales reps face with a prospect.
What recommendations would you give to someone considering this product?
I recommend really investing in understanding all the features that the product offers. There are so many ways to utilize the platform.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
ABRAHAM P.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Nov 2021
hey give us a trial and we engage automatically
Likeliness to Recommend
What differentiates Gong from other similar products?
We use to have the recording form Salesloft, but when we saw what Gong could do, we immediately sign, how it give you analytics on the calls, gives you the chance to always be better and always be improving and give you rates of good practices among the users on your company, we definitely own the product now.
What is your favorite aspect of this product?
1.- Metrics on the calls by user or group. 2.- Give you what works for your peers during the call. 3.- Can share it with external people.
What do you dislike most about this product?
1.- If you send the invite to your call, lets say less than 30 min of the call it will not record.
What recommendations would you give to someone considering this product?
If you work in a SaaS company as I do and have trouble tracking efficiency in the calls of sales reps, give them a try and you will see all the value that will bring to you
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alyssa W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Super cool and unique!
Likeliness to Recommend
What differentiates Gong from other similar products?
Haven't used a product like it before. Super cool.
What is your favorite aspect of this product?
Very unique and useful. Great for training and to gain knowledge of status of relationship with customers.
What do you dislike most about this product?
Nothing really, pretty easy to use.
What recommendations would you give to someone considering this product?
Super useful for all sales and marketing teams.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
