What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gong.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Sales Analytics
Translation missing: en.product_page.ratings.score 8.8
View Gong in this category (opens in a new tab)
Sales Coaching
Translation missing: en.product_page.ratings.score 8.6
View Gong in this category (opens in a new tab)
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 8.2
View Gong in this category (opens in a new tab)
Gong Reviews
Anderson M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great product for reviewing calls and coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is an excellent way to monitor the calls of your sales team, train new employees, and coach those who are currently on your sales team.
What is your favorite aspect of this product?
I love the auto generated captions of calls. It makes finding a certain point in a call easy when there is one section that you want to review.
What do you dislike most about this product?
I don't have anything that comes to mind about what I dislike.
What recommendations would you give to someone considering this product?
I recommend using this product for overall team improvement
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alaia S.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Dec 2021
Easy to use and very helpful!
Likeliness to Recommend
What differentiates Gong from other similar products?
Transcription in different languages.
What is your favorite aspect of this product?
I love its note-taking abilities.
What do you dislike most about this product?
I wish it had transcription you could always rely on.
What recommendations would you give to someone considering this product?
If you're looking to improve your sales, don't hesitate to purchase!
Pros
- Unique Features
- Effective Service
- Caring
- Respectful
Kelvin G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Highly-Powerful Call Analytics Production Tool.
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has excellent options, easy to set the interface security and the functionalities on feedback collection from different websites is effective.
What is your favorite aspect of this product?
The quality of Gong call recording is efficient and easy and secure access management platform and easy interface.
What do you dislike most about this product?
None from me to record from the Gong tools performance and their various capabilities. Easy to start with the platform.
What recommendations would you give to someone considering this product?
Gong features are easy, flexible and functional enough to offer amazing recording quality files and the conversation coaching functionalities is productive.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
