What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Sales Analytics
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Sales Coaching
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Sales Engagement Platforms
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Gong Reviews
Lindsay M.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Awesome tool to close more deals in less time
Likeliness to Recommend
What differentiates Gong from other similar products?
In order to enhance closure rates, the tool also highlights themes. Gong offers a variety of "add-on" solutions to give global and micro-level information to our sales. All of our discussions are immediately connected to our CRM, resulting in records that can be viewed by anybody in our organization.
What is your favorite aspect of this product?
This simplifies reporting and eliminates the need for our sellers to write handwritten notes in order to run reports on talks. All of its analytics and reporting features are robust that allow us to get up to speed faster and drive more value. It employs AI to determine how much coaching each team member requires. We can grade calls and provide direct feedback to our sellers to tell them where they performed well and where not.
What do you dislike most about this product?
It took us a little longer than we expected to be completely scaled up to the point where we could truly leverage it and perform. Due to various possibilities inside one profile, this limits the accuracy of some predictions. Aside from that, I have no complaints. Those two points are minor quibbles.
What recommendations would you give to someone considering this product?
If you choose it, it will be the best decision you have ever made. Gong is an incredible sales facilitation tool, that aids salespeople in moving prospects through the sales pipeline. Gong evaluates every customer engagement and then gives you facts so you can think critically about how to enhance your conversations and interactions, with a strong focus on revenue intelligence.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Daniel B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Best call recording software
Likeliness to Recommend
What differentiates Gong from other similar products?
They've just clearly invested more into the product judging by UX, breadth of features and other capabilities
What is your favorite aspect of this product?
being able to go back to calls and use those notes to better serve customers
What do you dislike most about this product?
Ai doesn't always transcribe well
What recommendations would you give to someone considering this product?
If you have a sales team and they are running deals that take multiple calls. It's 100% worth it. besides the coaching you also can focus in on calls and not worry about taking proper notes
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Bryce J.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2022
Great insights, but a little pricy
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong seems to be leading the industry with their top-rated tools.
What is your favorite aspect of this product?
The accuracy and features of the analysis of calls and meetings is incredible.
What do you dislike most about this product?
User adoption and cost are concerns we have with Gong.
What recommendations would you give to someone considering this product?
Consider how much it will cost as well as what it will take to implement it and how much buy in you will get from your team.
Pros
- Helps Innovate
- Performance Enhancing
- Saves Time
- Continually Improving Product
Cons
- Charges for Enhancements
