What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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Sales Engagement Platforms
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Gong Reviews
Chris M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2022
A great tool to analyze your calls!
Likeliness to Recommend
What differentiates Gong from other similar products?
I haven't used other call recorders but this has been very helpful to analyze my calls, improve my presentations, and share with my colleagues.
What is your favorite aspect of this product?
The transcriptions are very accurate
What do you dislike most about this product?
No issues! I love it.
What recommendations would you give to someone considering this product?
This also serves as a great training and coaching tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lydia J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Comfortable software to work on
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has left a lasting impression on us. We are excited to raise our investment due to io's quick development and great conversational modules and features that allow me freely do whatever I want from a Conversational system as well as the fact that it sparks where our old system had always led us wrong.
What is your favorite aspect of this product?
I haven't discovered such a strong and cleverly organized system as Gong. It is efficient, it is user-friendly, it is customizable, it is scalable, and finally, it is flexible. Gong has completely transformed consumer conversations into actionable analytics with far-reaching repercussions across our organization. Their technical team delivers a fantastic experience for us, from learning and purchasing to onboarding and assisting us in working on their platform to achieve our objectives.
What do you dislike most about this product?
I despise how gong shows upcoming calls. It's difficult to browse, and there's no information about the impending calls. Another annoyance we discovered after registering was that none of our previous recorded calls had been allocated a speaker.
What recommendations would you give to someone considering this product?
Customers' chats with our corporation are one of our most important data assets but because inefficiency of our previous product they were compromised but now I am satisfied because I have Gong to maintain them and this has also increased our sales in a bit of time. Keeping these all benefits in mind my recommendation is that this is a must-have tool for businesses.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Abhisek P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Most helpful call recording tool for reps
Likeliness to Recommend
What differentiates Gong from other similar products?
Too good details on transcripts, points of interest
What is your favorite aspect of this product?
Points of interest are very precise and helpful
What do you dislike most about this product?
Want more analytics on calls that happened
What recommendations would you give to someone considering this product?
For a big team of reps and sales, this is very helpful to align cross functional teams who always might not be part of calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
