Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Gong
9.0 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

Filter By

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Call Recording

90

Call Analytics

87

Role-Based Access

87

Manager Annotation and Feedback

87

Application Integration

86

Artificial Intelligence Engine

86

Conversation Coaching

84

Mobile Support

84

Dashboards and Reporting

83

Pipeline Visibility

83

Audio Transcription

83

Vendor Capability Ratings

Average 85

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Usability and Intuitiveness

86

Ease of IT Administration

86

Ease of Data Integration

85

Ease of Implementation

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

83

Vendor Support

82

Ease of Customization

81

Gong Reviews

Katherine M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great product that offers practically all features

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Gong is a powerful platform for conversational intelligence, and the core functionality of its offering is the recording, interpretation, and analysis of sales conversations and emails. By examining what the top performers are doing differently, its AI function selects the best sales performers.

What is your favorite aspect of this product?

I thought it was amazing that we could play around freely with our most-loved apps to build a world in our corporation where everything is tightly connected to support our conversations. This platform is also particularly crucial when filling out compliance forms like risk evaluation and other safety certificates. Additionally, I adore its recording capabilities because the recorded Calls are shared displays and video broadcasts.

What do you dislike most about this product?

Although the Gong platform is an intelligent system that offers practically all features, its security is its biggest weakness because it isn't reliable and strong enough to meet our needs. Other than that, since I started using this platform, I haven't encountered any problems.

What recommendations would you give to someone considering this product?

Gong conversation Intelligence platform is a comprehensive system that provides a one-of-a-kind and mind-blowing features not seen anywhere else, such as the Deal Intelligence feature that aids in recognizing deal risks and churn signs. I wholeheartedly endorse this device for its gorgeous user interface and incredible usefulness. Gong is just a groundbreaking solution.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jason S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An innovative and my favorite product

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Its best and unique part is that Gong leaves us alone to complete our work and they don't demand a lot of money to buy its excellent subscription! We can precisely document all requests and benefits thanks to its numerous features, including call transcription to texts and ongoing call log updates.

What is your favorite aspect of this product?

Gong has its own unique transcription software that we discovered when we evaluated and compared the program against Google. We especially appreciate how fun it is to use Gong entirely and particularly its video playback feature. They have limitless amazing options including the ability to decrease the video view to the bottom right of the screen. Aside from this, its interface is also one of its best features.

What do you dislike most about this product?

What gives me an unappealing feeling is the way the Gong app shows upcoming calls. There are no extra details about the scheduled calls, and it is extremely tough to browse. In the beginning, when we were working with our team we thought Gong would display the meeting information, but they didn't!

What recommendations would you give to someone considering this product?

In addition to having speed and powerful products, they also have incredibly excellent support staff. They recruit and educate individuals who are familiar with the entire system and who can help you navigate challenges to find solutions. In short, they look out for you completely and make sure you are achieving much more with their product.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Inspires Innovation

Joana K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Simple and complete product.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Phone calls, messages, emails, and video calls are all recorded and analyzed by Gong wisely. Additionally, it extracts data from our CRM platform and transforms that data into insightful analytics reports. It also helps our Sales managers in providing individualized coaching to help employees perform better.

What is your favorite aspect of this product?

In our organization, we link the Gong Platform to the calendars of our sellers, and the Gong bot then intervenes to record, interpret, and analyze our all calls and it performed excellently exactly in the way we wanted and anticipated. Its interface is a happier place for us because it is customizable and the product is itself too adaptable. I found it a simple and complete product.

What do you dislike most about this product?

Since we and our other business development teams utilize Gong every day and we don't really see any glitches or flaws with the software which affected our work, it's difficult to give a definitive answer to this question. But I would welcome more advanced features as well as a solid security base.

What recommendations would you give to someone considering this product?

Gong is a fantastic tool for facilitating sales. The interface shows client interactions quickly so that merchants may evaluate the status of the trade. The product shows a warning if a sale seems to be going bad. The app also suggests subjects that salespeople could cover more or less in order to improve closing rates.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Most Popular Gong Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171