What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Artificial Intelligence Engine
Conversation Coaching
Mobile Support
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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Gong Reviews
Katie B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great Product That is Easy to Understand and Use
Likeliness to Recommend
What differentiates Gong from other similar products?
You can skim through recordings based on who is talking and when which makes finding important pieces of the conversation easier
What is your favorite aspect of this product?
You are able to send a recording to prospects for them to listen to. You can skip to parts of the conversation where a specific person is speaking so that you can utilize it for training purposes easily.
What do you dislike most about this product?
I don't have anything that I dislike about Gong
What recommendations would you give to someone considering this product?
N/A - I don't have any issues with Gong
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2022
Helpful tool to review meetings after completed
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Olivia K.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
It is a powerful weapon for sales teams
Likeliness to Recommend
What differentiates Gong from other similar products?
Overall, I'm super pleased with the Gong functionality. Our organization utilizes this software to record important discussions with our potential customers, identify unsafe or illegal conversational subjects, train new salespeople on best practices, and for any other purposes that can be determined from the assessment and interpretation of sales calls.
What is your favorite aspect of this product?
I honestly have no idea how our sales department is as successful; it's just impossible without this. Its higher adaptability has improved user experience overall and fostered healthier, more productive staff members, which was essential for us for both purposes: making our company profitable and delivering excellent customer service. We found it convenient because everything can be managed from a single platform.
What do you dislike most about this product?
I'm still learning the role and getting acclimated to it. I'm not certain yet if I have any grievances towards them too. Actually, I find it: I believe there are instances where Gong is supposed to join the call but doesn't. That might offend users.
What recommendations would you give to someone considering this product?
Gong gives customer-facing teams the tools and higher functionality they need to make the most of their most important assets. Then Gong distributes insights at scale, enabling the revenue and go-to-market teams to choose the most effective course of action for successful outcomes.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
